Senior Network Technician

As a Senior Network Technician at Trace3, you will provide consulting and support for network hardware. Your responsibilities will include analyzing unique IT infrastructure needs, configuring devices for optimal performance, and offering guidance to junior technicians. This dynamic role requires hands-on troubleshooting and an understanding of enterprise-level equipment in various client environments.

To become a Senior Network Technician at Trace3, candidates should have a minimum of 6 years' experience with server, storage, and networking hardware in enterprise-level settings. Required certifications include CompTIA A+, with CompTIA Network+ and Cisco CCNA being preferred. Proficiency in Office365 products and strong communication skills are also essential.

The work environment for a Senior Network Technician at Trace3 is fast-paced and collaborative, encouraging innovation and teamwork. You'll be surrounded by like-minded professionals who value creativity and a can-do attitude, supporting a culture that embraces success through collective effort and positive leadership.

Travel for the Senior Network Technician position at Trace3 is significant, with expectations ranging from 85% to 90%. This allows you to engage directly with clients and address their unique IT challenges in various locations, making each day an opportunity for new experiences.

At Trace3, we emphasize employee development and growth. As a Senior Network Technician, you will have access to training programs that enhance your technical skills, as well as opportunities to mentor junior technicians. Our culture promotes learning and advancement, ensuring that you continue to evolve in your career.

The main responsibilities of a Senior Network Technician at Trace3 include performing independent analyses of clients’ IT needs, troubleshooting technical problems, configuring networking devices, managing documentation, and conducting client-facing meetings. Your role will be pivotal in delivering tailored solutions while ensuring network performance remains uninterrupted.

Trace3 offers a comprehensive benefits package for Senior Network Technicians, including medical, dental, and vision plans, a 401(k) retirement plan with employer match, generous paid time off, and access to training programs. We believe in maintaining a healthy work-life balance while supporting our employees’ personal and professional growth.

When answering this question, detail your past work configuring various types of devices such as routers, switches, and servers. Highlight specific scenarios where you successfully completed configurations that boosted network performance or resolved issues.

In your response, outline your systematic approach to troubleshooting. Discuss the tools you use, how you identify the root cause, and how you communicate with clients during the process to provide updates and resolutions.

Mention all relevant certifications such as CompTIA A+, Network+, or Cisco CCNA, and explain how each certification has equipped you with the necessary knowledge and skills to succeed as a Senior Network Technician at Trace3.

Discuss a specific scenario where you had to train someone, emphasizing your methods, the challenges faced, and the outcomes. Illustrate your ability to mentor effectively and ensure your trainee met the best practices.

Emphasize the importance of documentation in network management. Describe your organization strategies, tools you prefer to use for documentation, and how you regularly review and update this information.

Outline a clear process you follow for implementing new network infrastructure, including initial analysis, design, testing, and rollout. Highlight your attention to detail and how you minimize downtime during these transitions.

Share a specific example where you faced a challenging client situation, detailing how you navigated the interactions, maintained professionalism, and ultimately resolved the issue to the client’s satisfaction.

Discuss your passion for continuing education in the field of networking. Mention resources you utilize, such as online courses, forums, webinars, and industry publications, to keep your skills up to date.

Explain your hands-on experience with Office365, including the specific applications you’ve used and how you’ve supported users in leveraging these tools effectively within their networks.

Provide a clear explanation of configuring Out-Of-Band management interfaces, emphasizing your understanding of the necessary settings and security protocols, as well as the importance in enabling remote management capabilities.