Training Content Manager

The Training Content Manager leads the design and delivery of technical training programs to meet the training needs of end users of a variety of systems. The role is responsible for managing a team of content designers to develop learning and communication materials in a variety of media and delivery methods, including both instructor-led and e-learning to support projects and other initiatives. They will be responsible for identifying areas where additional training may be beneficial due to technological advancements and ensure the end users are capable of using LCS systems effectively.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

From resident satisfaction to providing unmatched service to our communities and partners, we understand what goes into managing, marketing, and developing a successful senior living community. With more than 50 years of experience, we know exactly what to expect. The future of senior living starts today.

The Role:

• Analyzes and identifies the training needs for end users.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Schedule, coordinate and conduct end user system training for LCS IT systems.
• Research, design, write and produce clear user documentation and other training materials.
• Deliver instructor-led training in one-on-one, small or large group settings; present information in a logical, accurate and effective manner.
• Monitors the effectiveness of learning programs and make improvements as needed.
• Maintain and update user guides when upgrades or new functionality is added, including assisting with user testing.
• Ensure training is focused on increasing the capability of employees to perform in their job.
• Work with subject matter experts to obtain and validate course content and apply instructional design theory and techniques for adult learners in the design and development of appropriate, effective curriculum.
• Recommend and implement improvements to training to maximize benefits to customers and employees, and to meet business objectives.
• Assures overall quality of the curriculum exceeds customer expectations. This includes all course materials, train the trainers, tools and other resources.
• Other projects as requested.
• Attract and retain a great IT team to help LCS lead our industry in marketing and sales.
• Provide ongoing development and training to ensure our team members have the experience and knowledge to deliver on their responsibilities.
• Supervise, hire, evaluate and set performance expectations and goals for individual team members.
Ensures training milestones and goals are met while adhering to approved budgets.

Experience:

• A Bachelor’s Degree in Computer Education or related field and/or history of continuing education related to job responsibilities or relevant experience.
• Minimum of 5 to 7 years of related experience.
• Experience in systems training is strongly preferred.
• Proficiency in Learning Management Systems (LMS)
• Exceptional analytical and problem-solving skills.
Strong organizational skills with the ability to multi-task, maintain productivity and effectiveness in a fast-changing environment with sometimes conflicting priorities; able to prioritize workloads and resources to meet deadlines.

Knowledge and Experience:

• Excellent written, verbal, and communication skills required.
• Ability to coordinate and manage projects.
• Ability to use discretion in working with sensitive and/or confidential information.
• Technical – possess technical aptitude, technical leadership, can present technical information, confident, can handle complex/multiple systems.
• Ability to work well independently and with others.
• Demonstrated ability to manage to priorities, organize & plan work to satisfy established timeframes.
Strong documentation skills.

Why LCS?

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the 2022 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce.In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Job Level: C

Estimated Salary Range: $92,000 - $102,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER