Training Coordinator

As a member of the Customer Support and Training organization, the Training Coordinator will play a pivotal role in driving the success of AspenTech’s customer training. The Training Co-ordinator is responsible for co-ordination and administration of classroom and virtual training classes. This includes managing activities for designated classes such as scheduling, instructor sourcing, delivering training materials, and responding to customer enquiries.

• Handling incoming requests (phone, e-mail, and web) from customers and employees.
• Managing the logistics of customer training classes, e.g., scheduling classes, setting up physical and virtual classrooms, sourcing instructors, delivering training materials, communicating class details to customers.
• Managing attendee registrations both internal and external for training classes.
• Determining customer’s current training unit balance and working with Customer Relations Group as needed to address customer requests.
• Compiling and creating reports for class attendance, survey, and assessment data.
• Providing a high level of customer service to external and internal customers including greeting and providing tours to in-person customers.

• College Degree preferred.
• Excellent customer service and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong attention to details and organizational skills.
• Experience with using MS Office tools such as Word and Excel preferred.