Training Manager, Field Application & Operations - Remote

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

The Training Manager for Field Applications & Operations will be responsible for the development, delivery, and execution of business application trainings for our Innovative Medicine (IM) Customer Engagement (CE) field teams. This individual ensures cross-functional input is integrated by collaborating with key stakeholders (Field Effectiveness, Sales, Marketing, Operations) to ensure there is alignment in the delivery of training curriculum. Collaborates with other training functions (i.e., Customer Engagement Skills, Leadership Excellence, PSS/Managed Markets and Technology & Operations) to ensure all customer facing associates are trained compliantly and effectively.

Your responsibilities include, but are not limited to:

• Responsible for supporting the new-hire application training for all field teams aligned with annual On-boarding calendar
• Ensure insights are captured from all Customer facing teams and infused into training curriculum
• Develop, implement, and facilitate training workshops as required for new hire training classes, system and platform enhancements, and product launches
• Use technology platforms to deliver training
• Assist in creating a measurement strategy and sustainability process to determine the effectiveness of programs/initiatives
• Ensure all materials are approved and compliant consistent with Novartis policies
• Manage logistical coordination of training classes and schedules
• Manage training vendors supporting the development and facilitation of technology training
• Develop and maintains ownership of KPI tracking/reporting progress on the Product curriculum in collaboration with Technology & Operations team
• Ensure customer facing associates maintain annual product certification of RLT products in collaboration with CE operations

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

What you’ll bring to the role:

• Bachelor’s Degree. Advanced degree preferred.
• 5+ years of pharmaceutical experience
• Experience conducting Pharma sales training
• 1-2 years pharma sales experience
• Brand strategy, tactics understanding combined with strong clinical & therapeutic knowledge
• Strong overall sales acumen and business experience.
• Excellent problem solving, communication, listening, and facilitation, planning, team building and communication skills.
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path
• Team player capable of working in large cross functional teams (such as build relationships with sales and marketing organization at all levels)

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

The pay range for this position at commencement of employment is expected to be between $124,000 and $186,000 year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Innovative Medicine US

CUSTOMER ENGAGEMENT

USA

East Hanover, NJ

Novartis Pharmaceuticals

Sales

Full Time

Regular

No

No