Job details

Training Specialist

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Training Specialist to be a shared resource between Support and Training that will be responsible for both internal and external training's as well as continuing to develop written courses and knowledge-based documentation.

RESPONSIBILITIES:

Conduct training courses for customers and employees in the use of complex situations for multiple products
Continue the development of knowledge-based documentation
Interacts with functional organizations to develop specifications for content of courses
Prepares agendas and sets expectations for training sessions
Works with Development, Implementations, Product, and Support to ensure that course material reflects current product features
Instructs participants in both web and in person sessions and follows up to determine applicability of course materials
Will assist in designing and developing computer-based training curriculum for internal and external customer base
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Ensures that training courses address all levels of customers in the use of company products/services
Designs course outlines, identifying supporting technical documentation and developing training exercises (homework) and trainer notes
Assesses needs for future course development

EXPERIENCE AND KNOWLEDGE:

Typically requires a minimum of 2 years of experience in either software training, course development, course delivery, or the financial industry
Has basic technological skillset typically considered intermediate experience in basic Microsoft Office applications
Has some understanding of the products and the training process
Possesses self-management, time management, and solid communication skills
Able to identify areas of opportunity within the realm of training and support the training initiatives
Able to manage multiple priorities and perform administrative tasks to support the department
Excellent customer service skills
Have some experience understanding software in a hosted solutions environment
Will interact with all internal departments on occasion for assisting in scheduling internal product training
Able to travel at least 70% of the time

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid & Remote Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Generous Retirement Benefit Plans, including a company-matching HSA program.
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

Click

here

to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our

Q2 Community page

. Q2 supports dozens of wide-reaching organizations, such as the

African American Leadership Institute

Ladders for Leaders

, and

The Trevor Project

, promoting diversity and success in leadership and technology. Other deserving beneficiaries include

Resource Center

helping LGBTQ communities,

JDRF

, and

Homes for our Troops

, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

By Q2 Software

We’re stronger together. Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. For us, community means the regions our customers call home, the cities we work in, and our global employee community. ...

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INDUSTRY

Investment & Asset Management

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Austin, TX

DATE POSTED

July 3, 2023