specialiste, systems and processes

As a Specialiste, Systems and Processes at Transat, you will have a range of responsibilities that include coordinating continuous improvement plans, evaluating procedures, liaising with other departments, and ensuring the standardization of processes. You'll actively collaborate on system data corrections and document modifications as needed. Additionally, you will participate in user training, monitor KPIs, and conduct thorough user tests during system updates to enhance operational efficiency.

To apply for the role of Specialiste, Systems and Processes at Transat, candidates typically need a college diploma or equivalent. You should also have five to seven years of experience in technical operations related to airlines, preferably within the Technical Records & Engineering departments. Familiarity with AMOS software or equivalent systems, along with strong proficiency in both French and English, are essential.

Transat promotes continuous improvement through the strategic implementation of improvement plans led by the Specialiste, Systems and Processes. This includes documenting existing procedures, creating a culture of daily improvement within teams, and facilitating training for staff. The role also emphasizes collaboration with the Training Department to ensure ongoing education and updates for team members.

Success as a Specialiste, Systems and Processes at Transat demands strong analytical skills, excellent communication abilities, and a detail-oriented mindset. The role requires a proactive approach to problem-solving and the capacity to work well within a team. Proficiency in MS Office applications, especially Excel, and experience with AMOS or similar systems are also crucial for excelling in this position.

At Transat, the work environment for a Specialiste, Systems and Processes is modern and inspiring, built on the principles of inclusiveness and respect. Our workplace fosters collaboration and support, with opportunities for professional growth and travel benefits. You will be part of a dedicated team that values sustainability and is committed to making a positive impact in the airline industry.

When answering this question, focus on specific projects or initiatives where you led or participated in continuous improvement efforts. Detail the methodologies you utilized, outcomes achieved, and any quantitative results that demonstrate your success.

Effective conflict resolution is key. Share examples of situations where you facilitated discussions between departments. Emphasize your communication, mediation skills, and how you ensure that everyone feels heard while guiding them toward a collaborative resolution.

Discuss your familiarity with AMOS or other systems you have used previously, outlining specific tasks you completed, the modules you worked with, and how you contributed to process enhancements. Be ready to discuss any challenges faced and how you overcame them.

Talk about methods you use to prioritize your tasks, such as using project management tools or frameworks. Give examples of how setting deadlines, assessing project impact, and collaborating with stakeholders helps you keep focused and organized.

Provide a structured response describing the initial problem, your proposed solution, and the steps taken to implement the change. Use metrics or feedback to illustrate the impact of the change on efficiency or quality.

Highlight the importance of effective communication and training strategy. Discuss how you might develop training materials, conduct workshops, or utilize mentorship to ensure all team members understand new systems thoroughly.

Be prepared to discuss any key performance indicators (KPIs) you track, how you analyze data for insights, and the methods you employ to ensure continuous feedback loops are in place for sustained improvement.

Share a situation where you faced significant obstacles, outlining how you assessed the situation, created a plan, engaged stakeholders, and navigated through the challenges to achieve successful results.

Discuss your approach to identifying best practices, gaining buy-in from different departments, and facilitating discussions to ensure that new standardized processes meet the needs of all parties involved. Emphasize the importance of adaptability.

When answering this question, tie your personal motivations to Transat’s mission and values. Express enthusiasm for their commitment to sustainability in tourism and your desire to contribute positively to the organization’s success.