Dispatch Supervisor Assistant

As a Dispatch Supervisor Assistant at Transdev, your role involves supporting Dispatch Supervisors with administrative tasks, facilitating customer engagement, and ensuring adherence to operational goals. You'll assist in scheduling, issue escalation, and maintaining clear communication with both customers and dispatch teams.

To apply for the Dispatch Supervisor Assistant position at Transdev, candidates should have experience in dispatch and/or reservations, strong organizational and administrative skills, and proficiency in Microsoft Office. Familiarity with paratransit scheduling software like Trapeze is also beneficial.

The Dispatch Supervisor Assistant role at Transdev offers a competitive pay rate of $18/hour, complemented by an attractive benefits package that provides health, wellness, and financial security options to support you and your family.

Transdev contributes to the community by providing reliable transportation solutions, ensuring mobility for all. As a Dispatch Supervisor Assistant, your role empowers you to enhance service quality, resolve customer issues promptly, and facilitate safe transit, which ultimately benefits the public.

Essential skills for success as a Dispatch Supervisor Assistant at Transdev include excellent communication abilities, strong conflict resolution skills, competence in administrative tasks, and familiarity with dispatching software like Trapeze. It’s important to work effectively under pressure while supporting the dispatch team.

Yes, Transdev is an Equal Employment Opportunity employer that welcomes qualified applicants for the Dispatch Supervisor Assistant position. We consider all candidates fairly without regard to race, gender, or other protected classifications.

Transdev provides comprehensive training for Dispatch Supervisor Assistants, covering operational procedures, software usage like Trapeze, and customer service protocols. You'll receive the guidance needed to thrive in your role while fostering a supportive work environment.

In prioritizing tasks, I assess the urgency and impact of each responsibility, focusing on immediate customer needs and operational goals. Effective communication with the Dispatch Supervisors and the team helps ensure we address pressing issues first while maintaining smooth daily operations.

Certainly! In a previous role, I encountered a situation where a customer was dissatisfied due to a scheduling error. I listened actively to their concerns, acknowledged the mistake, and provided a prompt alternative solution. This approach not only resolved the conflict but also enhanced customer trust in our service.

I am proficient in Microsoft Office Suite and have experience using paratransit scheduling software like Trapeze, which is crucial for efficient dispatch operations. My familiarity with these applications allows me to manage schedules effectively and communicate information in real-time.

I would first assess the reasons behind the Dispatcher’s delay, offering assistance or reassigning less urgent tasks to ensure service continuity. It's important to foster a supportive environment where team members feel comfortable seeking help to manage workload effectively.

I once had a customer who needed urgent transportation for a medical appointment. Despite the usual scheduling constraints, I coordinated with our drivers to secure a ride on short notice, ensuring the customer arrived on time. This experience reinforced my commitment to outstanding customer service.

I believe the most important quality for a Dispatch Supervisor Assistant is effective communication. This ensures that all parties are aligned, concerns are addressed promptly, and dispatch operations run smoothly. Clear communication fosters a collaborative environment and enhances overall service quality.

To ensure accuracy in scheduling, I double-check all entries, confirm details with Dispatchers, and utilize scheduling software to track adherence to operational timelines. Regular communication with the team also helps to catch discrepancies early, allowing us to address them proactively.

To maintain a positive working environment, I prioritize open communication, recognize team achievements publicly, and promote collaboration among Dispatchers. Encouraging regular feedback and hosting team-building activities also help to enhance morale and build a cohesive team dynamic.

I stay organized by utilizing productivity tools and setting clear priorities based on urgency and impact. Daily checklists and time-management techniques enable me to allocate time efficiently while staying adaptable to changing demands in a fast-paced dispatch environment.

I am motivated by the opportunity to make a difference in people's lives through mobility solutions. Working at Transdev allows me to contribute to a larger mission, collaborate with a diverse team, and help facilitate safe and reliable transportation options for all within the community.