Job details

Sr. Desktop Technician

Experienced Desktop Technician needed to provide essential support to ensure smooth and efficient IT operations.

Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues
reported
Work with Level 3 support and specialized Subject Matter Expects to resolve advanced technical issues.
Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
Perform support activities including but not limited to:

Proactively check the status of computer labs & media center computers on a daily basis
Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
Ensure “test readiness” for standardized tests through updating carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
Install, configure, and support printing devices.
Maintain accurate asset assignment in Nimbus and Incident IQ.
Maintain work areas and workspaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Assist with deployment of new equipment
Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
Provide support for IT projects and AV events in the assigned schools
Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
Record and submit checklists or other documentation as required for upward reporting and
accountability
Attend mandatory monthly professional development meetings
Retrieve parts or other items needed to resolve issues from the APS IT Warehouse
Other duties as assigned.

Qualifications

3+ years of work experience minimum.
A+ Certification.
Strong customer service skills.
Strong oral and written communication skills.
Proficient in understanding network infrastructure and wireless support.
Prior experience with Desktop support is a MUST.
Microsoft Windows certification is a plus.
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass fingerprint background check.
Must be authorized to work in the United States.
Must hold a valid driver’s license and dependable personal vehicle.

Personal Attributes:

Must be punctual, present and visible throughout the workday
Creative, curious, analytical, enthusiastic and display strong attention to detail
Ability to work independently and effectively on tight deadlines, as necessary
Excellent command of English language
Exceptional customer service skills, including the ability to interact professionally with a
diverse group of customers
Positive and productive team player
Desire to learn new skills as technology evolves

Education

Minimum of Associate degree (preferred)

3+ years of experience in field tech support. Equivalent combination of education and experience will be considered.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Sr. Desktop Technician, Transformation Lead

Are you ready to take your tech support talents to the next level? Join us as a Sr. Desktop Technician at our company! We’re on the hunt for someone who thrives in a fast-paced environment and is passionate about delivering top-notch IT support. Your day will revolve around monitoring support tickets, troubleshooting technical glitches, and collaborating with Level 3 support and Subject Matter Experts to get to the bottom of complex issues. You'll be the first point of contact for assigned locations, ensuring a seamless tech experience for everyone. From checking the functionality of computer labs and interactive devices to maintaining network connectivity, your role is crucial in keeping our systems running smoothly. You’re not just fixing problems; you’re also ensuring that our tech is always test-ready. We’ll count on your skills to install OS updates, replace faulty hardware, and update our asset management systems like Nimbus and Incident IQ. Let’s not forget the importance of documentation—you'll be meticulously recording all your actions to keep everyone informed. If you have 3+ years of experience, an A+ Certification, and a knack for superior customer service, we’d love to hear from you. Your proactive approach and strong communication skills will make you a great asset to our team. Plus, you’ll enjoy being part of a dynamic team that values creativity, enthusiasm, and personal growth. Let's make waves in the IT support landscape together!

Frequently Asked Questions (FAQs) for Sr. Desktop Technician Role at Transformation Lead

What does a Sr. Desktop Technician do at the company?

As a Sr. Desktop Technician with the company, you will focus on enhancing our IT operations by diagnosing and solving technical issues, maintaining equipment, and ensuring that all systems are functioning optimally. This role involves hands-on support, troubleshooting network issues, updating systems, and collaborating with other IT professionals to tackle advanced problems. You’ll be an essential part of our tech team, working in diverse environments to provide excellent service.