Travel Agency Clerk

AAA East Central currently has a full-time, entry level Travel Agency Clerk opportunity available in our East Liberty Travel Reservation Call Center in Pittsburgh.
Candidates must be available to work 37.50 hours per week during the business hours of Monday – Friday from 8:30 a.m. – 6:00 p.m. and Saturday from 8:30 a.m. to 5:00 p.m. (rotating Saturday schedule). The pay for this position begins at $13.26 per hour.
Responsibilities include, but are not limited to:
Answers telephones, screens calls and directs caller to the appropriate Agent for service;
Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis;
Performs inquiries and entries through Apollo airline system pertaining to documents, flights, schedule changes, seat assignments, final payments, etc;
Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork;
Maintains supply, organizes and updates travel brochures and reference materials;
Prepares and assembles airline tickets for mailing;
Orders and maintains office supplies;
Performs other duties as assigned by management.
Qualified individuals:
Must possess good customer service and communication skills;
Must possess general math aptitude;
Experience with airline reservation systems and/or travel school preferred;
Ability to enter data on automated computer system with speed and accuracy;
Outstanding interpersonal skills;
Will have the availability to work within the posted office hours.
Successful completion of pre-employment assessments, background and drug screenings.
Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer

Job Type: Full-time

Pay: $13.26 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person