Head of Engineering

We are looking for an inspiring Head of Engineering to lead our growing team and accelerate the market adoption of Trengo’s Customer Communication Platform worldwide.

About Trengo

In an increasingly digital world, Trengo envisions a seamless way of connecting people with the companies behind their products and services.Trengo is a customer engagement platform that helps over 3,000+ SMBs world-wide transform their customer conversations into meaningful relationships. Seamlessly integrating all your customers' preferred communication channels into one intuitive AI-powered inbox, Trengo empowers your team to become customer engagement pros who generate leads, boost revenue, and create exceptional customer experiences. Great service is just the start; Trengo helps your team deliver delight on every channel. With a Series A investment of $36M led by Insight Partners and Peak Capital, we are strengthening our position in the Netherlands and boosting our growth our rapid growth in Europe. When you meet anyone who works at Trengo, you'll most likely find them excited about continuous improvements, empowered to add their own touch to the world of online communication, and eager to collaborate with diverse people daily.

What Your Job Looks Like

• Team Leadership: Provide guidance, coaching, and leadership to ensure the engineering team excels in delivering high-quality software. Foster both personal and professional growth within your team, creating an inspirational environment that attracts top talent.

• Technical Direction: Lead architectural and system design initiatives to facilitate arapidly scaling business. Establish a strong, lean engineering culture that promotes best practices.

• Strategic Alignment: Collaborate with the CTO, Head of Product, and other key stakeholders to align technology solutions with the product vision, driving customer and business value.

• Product Delivery: Ensure the right solutions are delivered to meet company goals 

•Cross-functional Collaboration: Be an integral part of the leadership team, working closely with other departments such as product, sales, marketing, and customer success to understand business strategy and impact.

What You're Like

• Technical Expertise: Strong technical background with a deep understanding of current technology trends. Our stack includes PHP with Laravel for the backend and JavaScript with VueJS for the frontend.

• Hands-on Experience: Experienced developer with hands-on experience building SaaS products in the B2B market.

• Leadership Experience: At least 5 years of experience managing other managers in tech positions, particularly through the scale-up phase.

• Scalability Mindset: Proven track record of helping startups/scale-ups double their engineering teams successfully.

• Project Management: Comfortable managing multiple projects and teams, prioritizing business value over ad-hoc solutions/features.

• Architectural Skills: Experience in architecting, building, and scaling services and cloud-based systems for millions of users. Familiar with continuous delivery and fast release cycles while maintaining quality and security standards.

Metrics and KPIs: Ability to create and measure KPIs to assess product performance and developer impact.

• Collaborative Spirit: Strong collaboration skills and experience partnering closely with various departments to drive overall business success. Proven track record of setting up OKRs for Tech Teams.

What We Offer

This is what we carefully prepared for you:

• You will participate in our Stock Options plan. 

• We really value flexibility and trust our people. That’s why we work hybrid, and our people can work from abroad for 60 days per year.

• Free sessions with on-demand psychologists from OpenUp. Your mental health is important to us.

• An education budget to feed your curiosity, extra budget for team trainings, and 2 extra days off for your courses or conferences, if needed.

• 28 vacation days to rest, have fun, and travel as you wish.

•. Internet and phone allowance every month!

• Fancy learning Dutch? We also offer Dutch courses for our international employees!

• When you work from our beautiful office: you can bet we have delicious warm lunches together prepared by our in-house chef and workplace experience team

• Also, your traveling expenses to Utrecht will be reimbursed.

Ready to Join Us?

If this role excites you and you see yourself thriving in our culture, we’d love to hear from you. Apply now or reach out to Evan for any questions.