Client Accounts Receivable Supervisor

As a Client Accounts Receivable Supervisor at TreviPay, you will oversee and lead a team of Accounts Receivable Specialists, ensuring that individual and team performance meets expectations. You’ll establish and administer procedures, maintain healthy accounts receivable portfolios, and collaborate across various departments to promote operational excellence. Reporting on performance metrics will also be a key part of your role.

TreviPay expects candidates for the Client Accounts Receivable Supervisor position to have previous leadership experience and ideally a Bachelor's degree in a related field. Strong analytical and communication skills are crucial, along with effective organizational abilities and proficiency in MS Office, particularly Excel, Word, and PowerPoint.

At TreviPay, we believe in empowering our team members, which includes providing comprehensive support for professional development. As a Client Accounts Receivable Supervisor, you’ll receive regular performance evaluations, coaching, and opportunities for advanced training, allowing you to grow your skills and career.

The work environment at TreviPay is collaborative and supportive, fostering a culture where ideas are valued. As a Client Accounts Receivable Supervisor, you will be part of a team-oriented atmosphere that encourages creativity and innovation, allowing you to thrive in your role.

TreviPay offers a competitive salary along with a robust benefits package including paid parental leave, generous PTO, medical, dental, vision coverage, a 401K matching program, and more. We prioritize employee wellness and work/life balance to create a fulfilling work experience.

To handle disputes effectively, I first ensure clear communication with all parties involved. I gather all relevant information and documents, then analyze the situation to understand the root cause. By collaborating with team members and clients, I strive for a resolution that maintains strong relationships and ensures timely payments.

My leadership style is collaborative and empowering. I believe in setting clear expectations while giving team members the tools and autonomy to succeed. Providing constructive feedback and recognition helps foster an environment of trust and motivation.

To maintain a healthy accounts receivable portfolio, I use regular monitoring and reporting on key performance metrics. Timely follow-up on overdue invoices, establishing strong relationships with clients, and addressing any potential concerns transparently are essential strategies in my approach.

Attention to detail is crucial in accounts receivable management because errors can lead to delayed payments, disputes, and even loss of trust from clients. By meticulously reviewing invoices and payment records, I help ensure accuracy and maintain the integrity of financial data.

I motivate my team by setting clear goals and celebrating our successes together. Providing opportunities for professional development, promoting a positive culture, and recognizing individual and team achievements go a long way in keeping morale high.

In a high-volume environment, I prioritize tasks by assessing urgency based on payment deadlines and the impact of overdue accounts on cash flow. Utilizing tools such as task lists and scheduling regular check-ins with my team helps maintain focus on our highest priorities.

Communication is the backbone of effective accounts receivable management. As a Supervisor, I ensure that my team communicates openly with clients and colleagues alike. This promotes transparency, helps resolve issues quickly, and ultimately supports our goals and objectives.

Handling underperformance involves a balanced approach. I start with one-on-one discussions to understand the challenges faced by the team member, then collaboratively develop a performance improvement plan. Continuous support and feedback are essential to facilitate their growth.

I find tools such as Excel invaluable for analyzing accounts receivable data. It allows me to track trends, forecast cash flow, and generate reports that inform decision-making. Additionally, leveraging software solutions specifically designed for accounts receivable management can streamline processes significantly.

Today, the biggest challenges in accounts receivable include managing late payments, maintaining compliance with various regulations, and adapting to the evolving technology landscape. Staying proactive, embracing innovation, and nurturing relationships with clients can help overcome these challenges.