Application Support Specialist

The Application Support Specialist reports to the Application Support Specialist Team Lead and provides technical support and troubleshooting assistance for software applications within the organization. This role involves working closely with end-users, IT teams, and vendors to resolve application-related issues, ensure system functionality, and enhance user experience. The Application Support Specialist will be key in maintaining the stability of business applications, assisting in application upgrades, and providing training to users. 

Major Position Responsibilities 

Application Support & Issue Resolution 

• Serve as the primary contact for end-users, addressing application issues, troubleshooting, and providing timely resolutions using the internal ticketing system. 

• Elevate user satisfaction by consistently managing expectations, autonomously resolving issues, and collaborating with internal departments when needed. 

• Monitor and manage application performance to ensure optimal functionality and minimal downtime, proactively detecting and addressing potential issues. 

• Adhere to established protocols, including timely escalation to relevant departments, and contribute to root cause analysis for incidents. 

• Collaborate with partners to refine and enhance applications, assess change requests, and participate in testing upgrades or updates. 

• Conduct data entry reviews to identify trends, improve accuracy, and provide user training with digital adoption tools to ensure successful application use. 

• Collaborate with IT teams and vendors to resolve complex technical issues, implement software updates, and maintain application performance. 

• Document and track application issues, resolutions, and user requests using a ticketing system. 

• Analyze recurring issues and identify opportunities for process improvements to enhance application efficiency and user satisfaction. 

• Stay updated on new application features, updates, and best practices to provide informed support. 

Application Administration:

• Provide users with training documentation and walk through the documentation with end users to enhance proficiency with applications. 

• Stay updated on new application features and best practices, providing informed support and continuous improvement. 

• Understand and support other team members' responsibilities as needed. 

• Participate in testing of new applications and integrations or updates to existing systems, ensuring they meet business requirements.  

Job Optimization

• Assess job orders from health care clients to understand requirements and ensure accurate job postings. 

• Collaborate with cross-functional teams, including sales managers, compliance coordinators and financial analysts, to prioritize and expedite job order updates, utilizing Vendor Management System (VMS) job sourcing platforms and Triage’s technology tools. 

• Make backend adjustments to keep job board details current and accurate. 

• Identify challenges, recommend process improvements, and perform quality checks to enhance job intake and fulfillment. 

• Perform quality checks on data to ensure accurate job postings and identify challenges or missed opportunities. 

• Analyze job data to match appropriate specialties and facilities, manually uploading orders into Bullhorn (CRM) with speed and precision. 

• Review data for trends, solve problems, and maintain organized, accurate information. 

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred. 

• Minimum of 2-3 years of experience in application support, data management, technology implementation, or a similar role, preferably within the healthcare or staffing industry. 

• Experience in various operating systems, software applications, application configuration, and system integration. 

• Strong knowledge of IT service management tools, ticketing systems, and familiarity with ITIL practices, especially in change and release management. 

• Familiarity with software development processes, Vendor Management Systems (VMS), CRM platforms like Bullhorn, and job data management, particularly in healthcare staffing operations. 

• Highly organized, detail-oriented individual with excellent analytical, strategic thinking, and problem-solving skills, able to provide quality assurance by identifying trends and making connections across data, systems, and departments. 

• Strong communication and interpersonal skills, with the ability to engage leaders and stakeholders, work independently or as part of a cross-functional team, and balance multiple priorities in a fast-paced environment. 

• Experience working across multiple technologies and systems, ensuring accurate and timely transitions of job details. 

• Familiarity with medical terminology is preferred but not necessary. 

Work Schedule 

• In-office with flexibility to work from home with manager approval.   

Why Triage?

Our commitment to creating a unique work culture sets us apart from the rest—no corporate robots here. Triage values transparency and autonomy, and we believe in recognizing your efforts and dedication. Join us on this exciting journey as we continue to be recognized among Inc. Magazine's 5000 fast-growing companies in America.

Triage Staffing is an equal-opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Note: This job description outlines the primary duties and responsibilities of the Intern role but is not an exhaustive list. Additional tasks may be assigned by your supervisor or manager. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. Your performance will be evaluated based on your execution of the tasks outlined in this job description.