Truework, a company focusing on creating trust in financial transactions, is seeking a motivated Customer Support Specialist to deliver a world-class customer experience remotely.
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Skills
2+ years experience in technical support in high-volume call centers
Strong organizational and efficiency standards
Excellent verbal and written communication skills
Resilient and calm in high-pressure situations
Adaptable with a strong work ethic
Responsibilities
Resolve inbound tickets via phone, email, and chat within SLAs
Troubleshoot technical issues and provide clear solutions
Engage in proactive customer outreach initiatives
Adhere to procedures for exceptional customer service and compliance
Communicate effectively with internal teams and customers
Continuous improvement of verification process
Education
Bachelor's degree in a related field is nice to have
Benefits
Flexible work schedule
Remote work from home
Opportunity for continuous improvement
Diverse and inclusive work environment
To read the complete job description, please click on the ‘Apply’ button