Home Host

As a Home Host at The Hoxton, your main responsibilities include being the welcoming face of our coworking space, Working From_. You'll facilitate member needs, manage our space to ensure it’s always impressive, track daily access and memberships, manage supplies, oversee mail and packages, and help set up events. Essentially, you're creating a vibrant environment where members feel like part of a community.

To be a successful Home Host at The Hoxton, you'll need to possess strong interpersonal skills, a passion for hospitality, and an ability to foster long-lasting relationships. Attention to detail is essential, along with a proactive approach to resolving issues and a willingness to embrace the unique culture of our workplace. Previous experience in hospitality or customer service can be beneficial.

To apply for the Home Host position at The Hoxton, you should visit the careers section on our website where you can submit your application directly. Be sure to include your updated resume and a cover letter that showcases your personality and experience in hospitality.

When you join The Hoxton as a Home Host, you can expect a comprehensive training program to help you settle into your role. This includes orientation, ongoing development opportunities, and hands-on learning experiences that support your growth within the company and the freedom to bring your creativity to work every day.

As a Home Host at The Hoxton, you’ll receive a range of benefits, including vacation days, sick leave, and comprehensive insurance offerings. Additionally, you’ll enjoy regular team events, excellent discounts across The Hoxton and the Ennismore family, and opportunities for career development in a supportive environment.

Creating a welcoming environment starts with a genuine smile and a friendly greeting. You should engage with members, listen to their needs, and ensure that the space is clean and organized. Sharing local recommendations and fostering community through events can also enhance the member experience.

When asked this question, share a specific example detailing the situation, the actions you took, and the outcome. Highlight your problem-solving skills and showcase your commitment to delivering exceptional service, especially in a hospitality setting.

Discuss your interpersonal skills, attention to detail, and passion for hospitality. Explain how your experiences align with the role and culture at The Hoxton, emphasizing your ability to build relationships and create memorable experiences for others.

During busy periods, I focus on urgent tasks first while ensuring ongoing responsibilities are managed. I typically create a priority checklist to ensure member needs are met and engage with the team for support, ensuring everything runs smoothly.

Great customer service means going above and beyond to meet and anticipate customer needs while creating a positive and memorable experience. It’s about making genuine connections and ensuring each member feels valued and recognized.

In handling difficult interactions, staying calm and listening attentively is key. Acknowledge the member's concerns, express empathy, and work collaboratively to find a resolution. Your goal should be to turn the situation around positively.

I would focus on hosting events, creating social spaces, and sending regular updates about activities. Encouraging member feedback and creating opportunities for interaction helps develop a strong sense of community in coworking spaces like Working From_ at The Hoxton.

Express your admiration for The Hoxton’s vision and commitment to community-driven experiences. Share how you resonate with its hospitality ethos and how you believe you can contribute positively to this vibrant company culture.

I would maintain a detailed inventory system and set reminders for restocking. Regularly auditing supplies and utilizing a simple tracking system can efficiently manage inventory levels while ensuring our members never run short on essentials.

Teamwork is essential; it fosters collaboration, innovation, and support among colleagues. I value communication and cooperation and believe that a well-functioning team is vital for delivering exceptional member experiences at The Hoxton.