Operations Implementation Specialist

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview

We are looking for candidates with outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team.

What You Will Do

* Primarily support the Technical Account Management Team for the implementation and setup of our clients on the TrustArc products

* Responsible for providing the highest quality technical support and troubleshooting skills to ensure the success of our clients using our products.

* Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts

* Work actively and communicate responsively with all team members to ensure timely delivery of tasks

* Perform other related functions as may be assigned

What You Will Bring

* Bachelor’s Degree in Computer Science/Information Technology/Computer Engineering/ or related courses

* Must have Front End Web Development experience

* Advance knowledge on Sublime(text editor), Google Apps, Photoshop, Illustrator, and GIMP(photo editor), Browserstack, and others

* Strong understanding of technological platforms, preferably online ad serving systems on desktop and mobile

* Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally

* Intermediate to Advanced Knowledge of MS Office applications, especially Excel

* Basic knowledge with Web-based technologies (HTML, FTP, cookies, web beacons, etc.)

* Strong command of standard American English grammar and usage both oral and written

* Strong Project-Management skills

* Strong attention to detail & ability to work through complex problems using creative solutions

* Highly motivated and self-directed

* Ability to work effectively cross-functionally with other teams

Preferred but not required:

* 2-3 years of experience in online advertising, email, marketing, or software technical support

* Functional work experience in privacy management systems

* Understanding of data privacy management practices

* Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc)

What We Offer

Competitive compensation

Health, Vision and Dental Care

PTO Program

Computer + Welcome Package

Work from Home as choice

Continuing Education Program

Opportunities to participate in philanthropic activities

Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle

Php 20,000 employee referral program

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity

TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process