Hardware Technician, Desktop & Clean Room

South Portland, Maine - 2024-11-18We seek a Hardware Technician to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.The best and the brightest work with us, and we strive for every employee to have a sense of belonging. As a minority-owned business, our diverse backgrounds and viewpoints strengthen us. Our people work in and support the technology environments of some of the world’s largest and most well-known brands.POSITION OVERVIEW:We are seeking a skilled and customer-focused Hardware Technician to join our team in Portland, ME. This role combines hands-on technical expertise with outstanding customer service skills to provide comprehensive hardware, software, and network support, to include a cleanroom environment.KEY RESPONSIBILITIES:• Perform system maintenance tasks, including executing daily backup procedures• Troubleshoot, install, and reinstall various Windows operating systems (XP, 2000, 7, 10, 11)• Work with Ubuntu PCs and Dell laptops for installation, configuration, and troubleshooting• Diagnose and repair PC, desktop, and printer hardware, including internal components and peripherals• Use technical manuals, OEM guides, and procedural documentation effectively• Operate tools, components, and peripheral accessories for hardware tasks• Monitor and resolve service tickets promptly and document resolutions for team sharing• Adhere to all safety protocols, including TSP and customer-specific policies, as well as 5S cleanroom procedures• Collaborate closely with the customer’s internal team, taking on additional tasks as needed• Escalate unresolved issues to the operations coordinator or field service managerTECHNICAL SUPPORT DUTIES INCLUDE:• Install, troubleshoot, and replace WYSE Thin Clients, Zebra/Intermec/Honeywell label printers, and other peripherals• Utilize tools like Fluke NetTool to test LAN connections and resolve basic network issues• Provide desktop and laptop hardware/software support, including SharePoint, web browsers, and Microsoft software• Deploy new desktop/laptop systems, accessories, and maintain IT office setups• Conduct back-up and recovery tasks and provide application and facility support• Configure and repair hardware/software for Tool User Interface (TUI) PCs, including low-voltage wiring and Windows 11 upgrades• Support automation, data center walkthroughs, and cleanroom-specific IT tasks• Perform low-voltage wiring for light towers (TUI to Fab tools)• Configure light towers for operational integration• Upgrade TUI systems to Windows 11• Configure drivers for serial cards• Install and set up multiplexers• Manage and maintain the TUI deployment checklistREQUIREMENTS FOR SUCCESS:• Extensive knowledge of PC hardware, internal components, and printer systems• Hands-on experience in hardware troubleshooting and repair• Strong understanding of operating systems, protocols, and technical standards• Ability to interpret technical manuals and OEM guides effectively• Valid driver’s license, auto insurance, and reliable transportation for occasional travelPHYSICAL REQUIREMENTS:• Ability to sit, stand, or walk for extended periods• Dexterity to operate computer equipment and power tools• Capacity to lift and transport moderately heavy objects (e.g., computers, peripherals, and printers)ADDITIONAL INFORMATION ABOUT THIS ROLE:• Flexibility to work holidays or extra shifts based on support needs• Commitment to maintaining a positive, professional attitude toward customers• Adherence to all strict safety and facility protocols• Must have valid driver’s license, auto insurance, and reliable transportation• May occasionally require on-district travel for the purpose of on-site hardware and software troubleshooting and repair at customer’s other locations• Pay grade: 21• View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits• Candidates must be authorized to work in the United StatesWE ARE TSPTSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.