Customer Care Representative – Bilingual (Spanish-English)

Bilingual Customer Service Representative – Spanish-EnglishBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working onsite in Malta, NY, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!Need assistance with your application? Drop by every Wednesday from 10am to 3pm at 101 State Farm Place, Malta, NY 12020, suite 200, and our recruiters will help you with every step of your application!What You’ll be DoingDo you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll• Be the face and smile of the operations• Answer incoming communications from customers• Conduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role• At least 1 year of customer service experience• High school diploma or equivalent• Recognize, apply and explain your product or service knowledge• Great written and verbal communication skills in Spanish-English• Computer experienceWhat You Can Expect• Supportive of your career and professional development• An inclusive culture and community minded organization where giving back is encouraged• A global team of curious lifelong learners guided by our company values• Ask us about our paid time off (PTO) and wellness and healthcare benefits• Pay rate starts at $19.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://www.hellottecbenefits.com for more information.A Bit More About Your RoleWe'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Primary Location US-NY-MaltaJob _Customer Care RepresentativeBenefits:Retirement / Pension Plans, Paid Holidays, Maternity/Paternity Paid Leave, Long Term Disability, Flexible Spending Accounts, Professional Development, Prescription Drug Coverage, Employee Referral Program, Flexible Schedules, Game Rooms, Work From Home, Paid sick days, Merchandise Discounts, Vacation/paid time off, Life Insurance, Medical, Dental and Vision, Parking , On Site Cafeteria, Tuition Reimbursement, Performance bonus, Employee Events, 401KSkills:Career Development, Communication Skills, Computer Skills, Consulting, Customer Experience, Customer Support/Service, Diversity, English Language, Multilingual, Online Chat, Presentation/Verbal Skills, Problem Solving Skills, Research Skills, Resolve Customer Issues, Service Delivery, Short Messaging Service (SMS), Spanish Language, Team Lead/Manager, Training/Teaching, Video Chat, Voice Chat, Writing SkillsAbout the Company:TTECWe are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.Company Size:10,000 employees or moreIndustry:Other/Not ClassifiedFounded:0Website:http://www.ttecjobs.com