Client Project Coordinator

As a Client Project Coordinator at Sika, your responsibilities will include managing customer purchase orders for Roofing products, utilizing SAP for sales orders, coordinating shipments and deliveries, and providing high-level customer service. You will act as an account manager, ensuring that customers receive exceptional support throughout their roofing projects. Additionally, you'll monitor back-orders and shipping lists to stay ahead of customers' needs.

To qualify for the Client Project Coordinator position at Sika, you should possess a high school diploma, with a bachelor's degree preferred. Ideally, candidates will have 2-5 years of work experience in a similar customer service or project management role. You must exhibit a professional demeanor and thrive in a team-oriented environment, displaying strong communication skills to effectively engage with customers.

Sika fosters a positive work culture by empowering individuals to make decisions, learn from experiences, and define their own career paths. The company values collaboration, integrity, and respect, creating an environment where everyone can contribute to meaningful work while enjoying competitive benefits and opportunities for community involvement.

A successful Client Project Coordinator at Sika must possess exceptional attention to detail, strong organizational skills, and the ability to communicate effectively with both customers and team members. Being detail-oriented and proficient in navigating systems like SAP is critical to fulfilling orders accurately and efficiently.

At Sika, Client Project Coordinators have numerous growth opportunities, whether it’s advancing into project management roles or exploring different departments within the organization. Sika strongly promotes professional development and supports employees in seeking out training and new challenges within the company.

When discussing your project management experience, outline specific projects you have managed, your role in coordinating tasks, and how you ensured timely delivery. Emphasize your ability to communicate with various stakeholders effectively and how you handled any challenges that arose.

To answer this question, illustrate your organizational tactics. Discuss how you use tools or methods to prioritize work based on urgency and deadlines. Give examples of how you have handled high-pressure situations without compromising service quality.

Highlight your approach to customer communication by focusing on clarity and empathy. Provide examples where you successfully resolved customer inquiries or issues by actively listening and addressing their needs promptly.

In your response, portray a specific experience that shows your conflict resolution skills. Explain the situation, your approach to de-escalate it, and ultimately how you left the customer satisfied.

Mention any experience you have with order processing software, especially SAP, as it's critical for the Client Project Coordinator role. Share examples of how you used these tools to enhance efficiency and accuracy in managing orders.

Talk about your organizational methods, whether it’s digital tools like project management software or traditional methods like detailed checklists. Illustrate your ability to keep logistics on track effectively and manage time efficiently.

Emphasize your communication and negotiation skills when dealing with vendors. Share an example of how you ensured successful coordination of a shipment, highlighting your attention to detail and proactive problem-solving.

Discuss your commitment to attention to detail and the processes you implement to double-check orders before fulfillment. Mention how you use technology for accuracy, as well as your process for managing discrepancies.

Share your passion for helping others and solving problems as a key motivator. Incorporate how positive feedback from clients drives you to provide exceptional service and how you find joy in seeing successful outcomes from your work.

Describe a specific instance where you successfully navigated a problem in a previous position. Highlight your analytical skills and how you approach issues logically, considering the impact of your decisions on both customers and the business.