Salesforce Business Analyst

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Salesforce Business Analyst to join our team! This a 100% remote opportunity.

The Salesforce Business Analyst must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities. This position is accountable for internal and external customer communications, all stages of project documentation and framework configuration of Salesforce.com. This role will work heavily with Management, Operations, Clients, and Development teams to accomplish the goals for multiple implementations. 

• Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
• Serve a technical liaison and work with business users to elicit requirements via interaction design sessions, business process descriptions, use cases, data analysis, and task workflow.
• Advises the business and articulates the benefits and risks to a solution's feasibility and functionality.
• Works closely with third-party vendors including software providers and consultants to implement new solutions.
• Demonstrates Salesforce functionalities to business users and integrations to other internal systems.
• Builds proofs-of-concept (POC) for potential new solutions and business flows.
• Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams.
• Participates in end-to-end implementation planning including project management., issue
• Designs and manages the execution of test plans to ensure a quality solution is delivered.
• Understands design trade-offs between declarative, code, and third-party tools.
• Assists with data management and governance. Support reporting requirements and leverage Salesforce for data-driven decisions.
• Works within the framework of the Scrum standards to deliver business needs.  Builds configurations using recommend best practices while delivering scalable high-quality solutions to integrate Salesforce with upstream and downstream systems.
• Demonstrates a strong technical aptitude and understand both business and technical language and ideas and develop and maintain the strategic stakeholder roadmaps – short term to 12+ months.
• Drives adoption of technology and process changes.

• 3+ years of enterprise experience including in-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation best practices.
• BS in Information Systems, Computer Science, Other Technology related fields or foreign academic equivalent.
• Certified Salesforce.com Administrator
• 3 to 5 years of Business Analysis experience supporting enterprise systems.
• Understanding of CRM principles including support and sales operations
• Design and implementation experience with Service Cloud
• Design and implementation experience with Sales Cloud, Marketing Cloud, and Salesforce Lightning is desired.
• Knowledge in SOQL and Visualforce/APEX is desired.
• Experience in managing multiple projects concurrently and drive delivery and execution with a customer driven mindset.
• Experience with project management methodologies in order to create and maintain timelines.
• Experience with CTI integrations a plus.
• Experience working on cross-functional team projects.
• Experience working with agile methodologies, systems implementation practice, management consulting firm, or fast-growing startup environment is a plus.

• The anticipated range for individuals expressing interest in this position is $80K to $125K.  Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels. This position is eligible to participate in an annual incentive program.

• Medical, dental, and vision 
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Unlimited time-off policy with a recognized holiday schedule

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About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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