Service Technician 1

As a Service Technician 1 at Ting Internet, your primary responsibilities include performing service activations and installations for the Ting fiber network. This covers everything from connecting and disconnecting services, conducting tests, to troubleshooting connectivity issues. You’ll also engage directly with customers to ensure their needs are met effectively, while following safety protocols and best practices.

To apply for the Service Technician 1 role at Ting Internet, you should have 0-2 years of experience, preferably in the telecommunications sector. A valid driver's license and a clean driving record are also essential. Familiarity with fiber installations and basic troubleshooting skills will give you an edge in this role.

For the Service Technician 1 position at Ting Internet, participation in an on-call rotation is mandatory. This means you'll take turns being available for emergency service requests outside of regular working hours. Each technician is expected to handle urgent issues promptly to maintain our commitment to exceptional customer service.

In the Service Technician 1 role at Ting Internet, you should be proficient with various power tools and have a basic understanding of fiber splicing and network connectivity. Skills in cable routing and knowledge of installation techniques are also important. Safety training is essential to ensure compliance with workplace rules and practices.

The base salary range for the Service Technician 1 position at Ting Internet is between $53,372 - $62,795. Actual compensation may vary based on factors such as your location, experience, and qualifications. We believe in providing fair compensation and a comprehensive benefits package to support our employees.

When answering this question, be detailed about any previous fiber optic work you've done. Highlight specific tasks you've performed, any training you've received, and how you've addressed challenges in the field.

It's crucial to emphasize your understanding of safety protocols and training. Discuss specific practices you follow, such as wearing protective gear, conducting site assessments, and adhering to safety regulations.

Share a systematic approach you use to identify and resolve connectivity problems. Explain the tools you utilize and any techniques you apply to ensure issues are promptly and effectively addressed.

Discuss your philosophy regarding customer service, showcasing examples of how you maintain professionalism, listen actively, and find solutions for customers while ensuring a positive experience.

Talk about any past experiences you have with utility locating processes or tools. If you haven’t worked directly with this, express your willingness and eagerness to learn about these practices.

Share your time-management strategies, such as prioritizing tasks based on urgency, creating a daily schedule, and maintaining clear communication with your team to ensure smooth operations.

Express your enthusiasm for Ting Internet's mission and values. Highlight what resonates with you about their community-focused approach and how you see yourself contributing to their success.

Detail any relevant technical skills related to telecommunications, fiber installations, and safety practices. Be enthusiastic about your knowledge and experience, and demonstrate your readiness to enhance your skill set.

Explain the proper safety measures you would take in adverse weather conditions. Discuss your commitment to safety and how you would manage to communicate with your team and customers about potential delays.

Share a specific project where you collaborated effectively with your team. Emphasize teamwork, communication, and the positive outcomes of your joint efforts to highlight your ability to work in a collaborative environment.