See yourself at Twilio

Join the team as our next Privacy Specialist

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support the Privacy Governance Team and report to the Director of Privacy Governance within the Legal organization. Your role will provide integral support to the Privacy team, helping them stay on track with company priorities. You will help prioritize and maintain regulatory requirements within the Privacy Governance Team and be a key player in making the Twilio privacy team successful.  Additionally, you will work closely with the Privacy Legal team to implement/enhance privacy requirements within the Twilio organization.

Responsibilities

In this role, you’ll:

• Maintain and enhance Twilio’s Record of Processing Activities
• Enhance Twilio’s Record Retention and Deletion processes
• Educate and consult with all relevant business stakeholders
• Assist in the fulfillment of Data Subject Access Requests
• Complete PIA/DPIA for the relevant internal business units
• Develop/Enhance privacy documentation 
• Provide audit support
• Be responsible for business facing webpages and intranet updates
• Identify process improvements and assist with implementation of enhancements

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of Privacy Experience 
• Experience of product privacy reviews and assessments
• Experience in supporting cross functional privacy initiatives such as GDPR, CCPA or other compliance frameworks
• Experience partnering with teams across the organization to conduct privacy reviews 
• Data Subject Access Rights knowledge and experience
• AI knowledge and experience
• Product Privacy knowledge and experience
• Strong knowledge and experience of records management programs
• Ability to engage with various cross functional business teams independently and manage work streams with limited oversight and define and operationalize privacy governance requirements within a vendor due diligence program.
• Work independently to partner with teams across different parts of the organization to conduct privacy impact assessments and guide the business in implementing good data privacy practices.

Desired:

• IAPP Certifications - CIPP/E, CIPM, CIPT 
• Other privacy qualifications/professional certifications

Location 

Remote - US - Excluding Oakland, California, Connecticut, New Jersey, New York, Washington and Pennsylvania

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $112,320 - $140,400
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
• All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.