Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

Our Public Sector Customer Success team executes a wide variety of customer technical enablement efforts, ensuring they utilize the UiPath platform successfully, adopt it widely, and are continually deriving business value from it. We prioritize unlocking our customers' ability to see real value out of our most innovative products, such as Intelligent Document Processing, Process Mining, and Agentic Automation.

The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels. On the SLED team covering State & Local Government and Education, you will work with customers of all sizes and maturities, from state IT services covering 50+ agencies, to county offices and universities.

What you'll do at UiPath

• Take ownership of your customers' technical success with the UiPath platform

• Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value

• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved

• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting

• Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints

• Conduct design and code reviews for select automations to reinforce and verify those best practices

• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines

• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents

• Identify and address potential risks early, creating risk mitigation plans, and engaging cross-functional stakeholders internally and externally to help customers succeed

What you'll bring to the team

• A minimum of 7 years' professional experience in technical customer-facing roles

• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples

• Previous experience with UiPath or other relevant vendor products is highly desired

• Previous experience with cutting-edge AI technologies is highly desired, such as Large Language Models (LLMs), Computer Vision, Intelligent Document Processing, etc.

• SaaS and Cloud technical background with hands-on experience in digital technologies

• Prior experience in technical support or technical consulting is a plus

• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security

• Strong analytical and problem-solving skills

• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

• Diplomacy, tact, and poise under pressure when working with customers and partners

• Excellent verbal and written communication skills - English fluency is required

• Computer Science degree (or equivalent)

• Willingness to travel up to 25%

#LI-LC1

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.