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Job details

Customer Success Specialist

  • This is a Hybrid position requiring 3 days/week in a UL office.
  • Uses knowledge and relationships from guiding post-sales implementation of Software and Advisory (S&A) products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
  • Coordinates post-sale activities to ensure customers are effectively adopting and utilizing software solutions.
  • Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
  • Builds trust, transparency, and loyalty with customer contacts; Directs feedback internally when appropriate.
  • Encourages upgrades and renewals and connects customer personnel to relevant UL personnel (account managers, Technical Sales Representatives, Technical Inside Sales Representatives, Software Solution Architects, delivery teams, etc.) when applicable.
  • Engages with customers to position and win renewal business.
  • Under moderate supervision, drives toward meeting post-sale and pre-renewal milestones for customer adoption of software.
  • Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
  • Supports implementation and fulfilment teams to deliver solution to customer post-sale.
  • Under moderate supervision, identifies frequent pain points and roadblocks to software implementation and prepares solutions.
  • Under moderate supervision, identifies opportunities for renewals and positions UL to win them.
  • Collaborates with internal resources until an issue is resolved and communicated to customer.
  • Provides input to account manager, TSRs/TISRs, and Software Solution Architect (where appropriate) to inform renewals and sales strategy.
  • Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc. 

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 23, 2025

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