Manager, Client Experience - job 1 of 3

As a Manager, Client Experience at Assembly, your key responsibilities will include building relationships with internal and external agency partners, providing creative insights to inform media strategy, and utilizing various proprietary and industry tools to coordinate projects effectively. You'll also play a vital role in guiding and mentoring Associates or Coordinators, participating actively in creative discussions, and collaborating to evaluate media opportunities, ensuring that each project meets high standards of excellence.

To excel as a Manager, Client Experience at Assembly, candidates should possess a minimum of 2-4 years of cross-channel media planning experience within an agency setting. Strong communication and solid research skills are essential, along with a good aptitude for mathematics and attention to detail. Familiarity with tools like Monday.com and Adobe Experience Manager is a plus. Candidates should be organized, prioritize well under pressure, and demonstrate a willingness to learn and adapt in a fast-paced environment.

Assembly offers a range of competitive benefits for the Manager, Client Experience position, including competitive salaries with annual reviews, flexible time off policies for a healthy work-life balance, and comprehensive family planning benefits. Employees enjoy a hybrid work model while being part of an inclusive culture with opportunities for training and development. Additionally, Assembly is committed to social and environmental impact, further enhancing the overall employee experience.

The Manager, Client Experience plays a crucial role in ensuring client success at Assembly by crafting creative media strategies tailored to each client's business challenges. By collaborating with various internal teams and leveraging market insights, you will advise clients on effective media recommendations and continuous performance enhancements. This proactive approach helps build trust and fosters long-term relationships that significantly influence clients' growth.

At Assembly, career growth for the Manager, Client Experience role is nurtured through structured training programs, mentorship from experienced leaders, and opportunities to lead projects. With a people-first ethos, Assembly encourages professional development, fostering an environment where employees can take on more challenging roles and responsibilities over time, paving the way for continued success in their careers.

To enhance client relationships as a Manager, Client Experience, I would prioritize frequent communication and understand each client’s unique business challenges. Building personal connections through regular check-ins and seeking feedback would also be essential. Leveraging data insights to provide tailored media strategies would demonstrate our commitment to client success, fostering trust and collaboration.

I prioritize projects by assessing deadlines, identifying dependencies, and understanding the impact on clients. Using project management tools like Monday.com helps me track progress and allocate resources efficiently. Establishing clear communication with my team ensures everyone is aligned, allowing for flexibility in adjusting priorities when unexpected challenges arise.

My experience with media tools includes platforms like Adobe Experience Manager and other analytical software. These tools enable me to organize data efficiently, create impactful media strategies and evaluate campaign performance. They streamline collaboration across teams, keeping everyone informed and allowing for data-driven decision-making, which is essential in project management.

Creativity is fundamental in the media planning process as it drives innovative solutions tailored to unique client needs. It involves devising compelling narratives and strategies that resonate with target audiences. By combining creative thought with market data, we can produce strategies that not only engage audiences but also drive business results effectively.

To ensure alignment with a client's business objectives, I focus on thorough conversations with clients upfront to fully understand their goals, target audience, and market challenges. I develop media strategies that support these objectives, regularly revisiting them during the project. This iterative process allows for adaptability and ensures campaigns remain aligned with changing business needs.

Analyzing media performance data requires a methodical approach. I first define key performance indicators (KPIs) relevant to the client's objectives. Then, I gather data from various channels and use analytical tools to identify trends and insights. Collaborating with activation teams to interpret this data helps inform strategic adjustments and optimize campaign performance.

Once, we faced a significant drop in engagement for a client's campaign. I initiated a thorough analysis of media performance data, identifying which channels were underperforming. I gathered my team for brainstorming sessions to develop creative solutions, adjusting our strategy based on real-time feedback. This collaborative effort led to an immediate turnaround, increasing engagement and meeting client expectations.

I view feedback as a crucial component of growth. When receiving feedback, I maintain an open mindset and assess the areas highlighted for improvement. I engage in discussions to clarify perspectives and ensure I fully understand the suggestions. Incorporating constructive feedback into my work not only enhances my contributions but also fosters a culture of continuous improvement within the team.

What sets Assembly apart is our holistic approach that merges data, creativity, and technology to tackle client challenges uniquely. Our commitment to a people-first culture, flexibility, and a focus on social and environmental impact builds deeper relationships with clients. Being part of the Stagwell network further enhances our capability to innovate, allowing us to set new benchmarks in client experience.

Staying updated with the latest trends involves a multi-faceted approach. I regularly read industry publications, participate in webinars, and engage with professional networks. Networking with peers and thought leaders allows me to gain insights into emerging technologies and best practices. This commitment to continuous learning ensures that I'm equipped to bring innovative strategies to my role as a Manager, Client Experience.