Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Patient Access Associate - Pat Acc Serv-Ed Registration - Full Time - Dayshift image - Rise Careers
Job details

Patient Access Associate - Pat Acc Serv-Ed Registration - Full Time - Dayshift - job 2 of 2

Overview

At Houston Methodist, the Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. This position performs cashiering functions, ensuring that all hospital accounts are secure, through the collection of the required co-pay, deductibles and co-insurance. This position also performs the medical necessity check, to ensure compliance with Medicare guidelines. The Patient Access Associate position employs effective communication skills, promoting excellent customer service in every interaction. This position is also required to adhere to all departments, hospital, governmental and/or any other healthcare licensing agency requirements related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
  • Communicates openly in a non-judgmental manner and in a professional demeanor during all interactions with customers and co-workers.
SERVICE ESSENTIAL FUNCTIONS
  • Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.
  • Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner.
  • Contributes to departmental and hospital patient experience. Proactively seeks solutions to address patient issues and concerns. Alerts management in a timely manner to any unusual and/or difficult situations impacting the level of service.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established HIPAA guidelines. Uses patient identifiers consistently to properly identify patients and the correct medical records. Refrains from issuing new medical record numbers to patients with existing accounts.
  • Meets goals set by the department (e.g., registration error rate, productivity/activities per hour, etc.).
FINANCE ESSENTIAL FUNCTIONS
  • Ensures that ordered services meet established medical necessity criteria when applicable.
  • Collects payments based on pre-determined information. Performs insurance verification to determine patient out of pocket expenses for services. If applicable, offers payment options after the minimum required payment has been received. Fulfills monthly goals for cash collection.
  • Accurately posts and receipts patient payments. Balances cash drawer on a daily basis; follows the department policy related to cash drawers and cash receipting.
  • Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Displays initiative to improve job functions. Demonstrates adaptability and flexibility during changing demands. Offers suggestions to streamline process for efficient patient flow.
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
  • Two years of experience in a strong customer service environment
  • One year of registration experience in a hospital environment preferred

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Ability to multi-task and flexibility to meet the requirements of the patients and the department
  • Knowledge of basic registration/access functions and insurance procedures
  • Ability to problem solve
  • Ability to remain calm in stressful situations with patience and understanding
  • Excellent customer service and professional communication skills
  • Proficient computer skills and ability to learn and navigate multiple software programs
  • Ability to handle detail work accurately and rapidly

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform Yes
  • Scrubs No
  • Business professional Yes
  • Other (department approved) Yes

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* No

TRAVEL****Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Company Profile

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 2 days ago

Ultimate Care NY seeks a dedicated Front Desk Associate to be the welcoming face and support system for our Brooklyn-based home health care office.

PNC Hybrid OH - Cleveland
Posted 11 days ago

PNC is looking for a Client Service Associate to deliver outstanding service and execution support for private banking clients and advisors in Cleveland, Ohio.

Photo of the Rise User
Posted 6 days ago

CampusGuard seeks a remote Customer Advocate to enhance client engagement and project delivery for security services within higher education and public sector markets.

Photo of the Rise User
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Paid Holidays

Lead EliseAI's customer success strategy and execution to maximize retention and growth in a fast-scaling AI startup focused on housing.

Photo of the Rise User

Lead and mentor a remote team of Mid-Market Customer Success Managers at Motus to drive customer satisfaction and growth in a dynamic SaaS environment.

A Government Badging & Credentialing Specialist role at Citizant focused on PIV card enrollment and identity verification in a dynamic government IT services environment.

Engage with Toyota and Lexus customers at the Brand Engagement Center to deliver exceptional service and resolve inquiries and concerns in a dynamic, team-oriented environment.

Photo of the Rise User
Whisker Hybrid Auburn Hills, Michigan, United States
Posted yesterday

Lead and develop Whisker's Customer Experience team in a dynamic omnichannel environment to deliver exceptional service and performance.

Photo of the Rise User
Experian Hybrid United States, United States, United States, United States
Posted 2 days ago

Lead and develop a team of Technical Account Managers at Experian to deliver exceptional customer service and strategic technical guidance.

Photo of the Rise User
Posted 2 days ago

Gas South is looking for an empathetic and organized Customer Care Representative to deliver excellent service remotely and promote their natural gas offerings.

Photo of the Rise User

Emory Healthcare seeks a Patient Access Representative to efficiently manage patient registration and insurance processes, supporting optimal reimbursement and excellent patient service.

Photo of the Rise User
NBCUniversal Hybrid 7580 Golf Channel Drive, Orlando, Florida
Posted 14 hours ago

Support Peacock viewers as a Customer Service Representative, providing multi-channel assistance and troubleshooting to enhance user experience at NBCUniversal.

Compass Education Hybrid Hawthorn Woods, Illinois, United States
Posted 3 days ago

Contribute to improving education by supporting schools as a Customer Success Associate at Compass, a fast-growing edtech company.

MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Canton just viewed Summer Internship - Multiple Departments at BPCM
L
25 people applied to Discord Moderator at LMArena
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Care Representative at Gas South
Photo of the Rise User
Someone from OH, Mansfield just viewed Customer Service Representative at TaxRise
Photo of the Rise User
Someone from OH, Cincinnati just viewed Life Science Content and Community Specialist at Quartzy