Product Implementation Analyst I - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Do you have a mix of project management and product delivery experience? 

Looking for a role where you can enhance your project and product management skills? Read on...

We are currently looking for an energetic and motivated Project Coordinator to join our European Operations Group here at Blackhawk Network. The role will be remote working from home and going into the office occasionally to meet up with the other team member working remote in El Salvador.

Blackhawk Network is a market leader in card based financial solutions and the largest provider of third-party prepaid cards. As the Project Coordinator, you will be responsible for all aspects of product implementation in the EMEA region from client consultation, managing the creative and design work, testing, and final approvals. 

Responsibilities

• Efficiently and effectively project manage various types and high volume of product implementation project plans by utilizing tools/resources, expertise in product/process, at a given time.
• Collaborate with Business Development Account Managers to gather all implementation related project requirements up front.
• Facilitate and lead client facing project kick-off, along with managing effective email and conference call communication with Business, Client, Service Provider/Processors, Print Manufacturers throughout duration of project.
• Educate internal and external parties on project requirements, process expectations, product requirements, timelines.
• Manage inputs and data from internal and external parties, including Inventory Control/Forecasting, Business, Marketing, Distribution, Card Production Services, Implementation Support to determine and modify project strategy and execution.
• Ensure product built meets specification requirements by coordinating quality control milestones on product assets, including artwork proofing, and performing end-to-end activation and redemption testing.
• Identify when projects experience delays, obstacles, challenges, issues from a transactional, print manufacturing, or artwork/data perspective, and proactively communication with Management to help escalate, problem-solve, obtain resolution for assistance in the unobvious solutions.
• Provide real-time project milestone inputs into project management system, for project status and reporting/metric purposes.

Qualifications

• 90% English level
• A second European language would be beneficial (French and/or German)
• Bachelor’s Degree and/or requires some previous professional experience with project management of some scale.
• Ability to utilize reporting, systems, data, documentation, and other resources to achieve high level of functionality in role.
• Work productively in a fast-paced environment with dynamic workdays and ability to multi-task and prioritize.
• Strong written and verbal communication skills.
• Demonstrate high level of attention to detail, thoroughness.
• Highly organized.
• Ability to apply critical thinking, and problem-solving skills.
• Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, Word, and PowerPoint.