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Program Manager - Health Solutions - job 1 of 3

Overview

ERP International is seeking an experienced Program Manager (PM) to support ERP's Health Solutions division with contract and operations management.  ERP's Clinical Services Division encompasses comprehensive  healthcare and administrative services at federal & civilian medical facilities nationwide. The ideal candidate is a high energy, detailed oriented, acheiver who has experience managing healthcare service/medical staffing contracts in the Federal and Commercial sectors, including DoD and VA.

 

Ideal PM Candidate Shall Possess:

* Proven experience as a PM managing DHA/DoD Clinical Contracts and Contract Health Care Employees.

* Must be high energy, detailed oriented, with an inherent can do mind set. * Excellent interpersonal and oral communication skills.* In-depth understanding of systems and programs associated with this role.

 

Culture of ERP:  Fast-paced, fun, collaborative, energetic, and positive. 

 

Be the Best!  Join our exceptional team in a dynamic work environment only to discover the immense job satisfaction and pride of being an ERP Employee!  ERP International is honored to have been named one of The Washington Post’s 2024 Top Workplaces!  5 Years and Running. 

 

Connect With Us! Apply online today and discover more about this exceptional employment opportunity.  www.erpinternational.com

 

* Excellent Compensation & Exceptional Comprehensive Benefits!

* Paid Time Off, Plus 10 Paid Federal Holidays!

* Medical/Dental/Vision and Health Savings Account available!

* Company Paid STD, LTD and Life Insurance!

* Matching 401K!

 

 

 

About ERP International, LLC: ERP is a nationally respected provider of health, science, and technology solutions supporting clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and federal civilian agencies in over 40 states. Founded in 2006, ERP is headquartered in Laurel, MD and maintains satellite offices in Montgomery, AL and San Antonio, TX - plus project locations nationwide. ERP is an Equal Opportunity Employer - Disability and Veteran.

Responsibilities

Essential Duties and Responsibilities  

  • Represents the voice and face of ERP International to employees, partners and government officials 
  • Oversee all operational activities associated with fulfillment of staffing requirements, for their assigned contracts/task orders, which may include:
    • Recruting and staffing activities
    • Credentialing & privileging activities
    • Security process and activities
    • In-processing and onboarding actitivities
  • Supervises Site Leads/Managers on various contracts
  • Maintains communication with customers on performance objectives and concerns
  • Orienting new staff to individual clients and program procedures
  • Provides guidance and support to personnel on policies and work expectations
  • Organizes and participates in employee team building activities and special events
  • Oversee personnel matters, discipline, and termination of employees
  • Manages, reviews, and approves personnel timesheets and leave
  • Coordinates with invoicing and payroll staff to evaluate and manage contract utilization 
  • Reviews invoices and maintain quality assurance for assigned personnel
  • Maximizes efficiency and improves profitability for assigned contracts
  • Responsive to the leadership and directors of the corporation
  • Responsible for ensuring compliance with corporate quality objectives
  • Exhibits behavior consistent with the vision and values communicated by the corporation
  • Demonstrates support for corporate goals and objectives, contributing to the accomplishment of the overall
  • Frequent local traveler required, if located within 60 miles of ERP contract location
  • Occasional long-distance travel required 3-4 times per quarter
  • Requires frequent after-hours response via email or phone for employees and/or customers

Qualifications

Required Education

  • Bachelor’s degree required, preferably in Business Administration, Healthcare Administration, or other Healthcare related field or equivalent experience. 

Required Experience

  • 5+ years of relevant program management experience, of which a minimum of 2 years must be within the Government Healthcare contracting sector (DOD and VA)
  • Experience independently managing healthcare service/medical staffing contracts in the Federal and Commercial sectors, including DoD and VA
  • Experience independently managing healthcare providers, including nursing, ancillary, physicians, and medical administrative personnel

Required Knowledge, Skills, and Abilities

  • Comprehensive knowledge of federal acquisition regulations, including Service Contract Act and Wage Determination
  • Comprehensive knowledge of government billing policies and procedures

Required Leadership Competencies

  • Problem Solving –ability to identify root causes and resolve them
  • Integrity –maintains high standards in all activities
  • Collaboration –able to work with and through others

Desired Experience

  • Experience with the Unanet Time and Expense systems, in a Manager role
  • Experience working for a DOD/VA healthcare contractor with at least 500 employees, in a supervisor or management role
  • Experience managing Govt healthcare contracts and personnel in at least 10 different states simultaneously, including California and Nevada

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Program Manager - Health Solutions, UNAVAILABLE

If you're an energetic and detail-oriented professional looking for an exciting opportunity, ERP International is inviting you to be a key player as a Program Manager for Health Solutions in San Antonio. In this vibrant role, you'll manage healthcare service and medical staffing contracts, primarily focused on the Department of Defense (DoD) and Veterans Affairs (VA). Your expertise will play a crucial role in overseeing staffing requirements, from recruitment to onboarding and everything in between. You’ll work closely with our innovative team, ensuring that quality health solutions are delivered efficiently. At ERP, we pride ourselves on a collaborative and positive work environment, recognized as one of The Washington Post’s Top Workplaces for 2024. You'll not only engage directly with clients and partners but also lead teams in fulfilling various contract requirements while supporting our amazing personnel along the way. The culture at ERP is fast-paced and fun, and we believe in the power of teamwork to create amazing healthcare solutions. If you have over five years of program management experience, particularly in the government healthcare sector, we want you to join our mission. Enjoy competitive compensation, exceptional benefits—like paid time off and a matching 401K—while making a real difference in people's lives. Apply online today and embark on a rewarding career journey at ERP International!

Frequently Asked Questions (FAQs) for Program Manager - Health Solutions Role at UNAVAILABLE
What responsibilities does the Program Manager - Health Solutions at ERP International have?

The Program Manager - Health Solutions at ERP International plays a vital role in overseeing operational activities related to staffing and contract fulfillment. This includes recruiting, onboarding, maintaining communication with clients, supervising site leads, ensuring compliance with corporate objectives, and managing personnel matters. The PM also oversees team-building activities and must frequently communicate with employees and contractors to achieve performance objectives.

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What qualifications are necessary for the Program Manager - Health Solutions position at ERP International?

To qualify for the Program Manager - Health Solutions role at ERP International, candidates should have a Bachelor’s degree in Business Administration, Healthcare Administration, or a related field, along with at least five years of relevant program management experience. Importantly, a minimum of two years should be within the Government Healthcare contracting sector, specifically with DoD and VA contracts.

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What skills are important for a Program Manager working for ERP International?

Successful candidates for the Program Manager - Health Solutions position at ERP International will possess strong leadership skills, a problem-solving mindset, integrity, and collaborative abilities. Additionally, comprehensive knowledge of federal acquisition regulations and government billing policies is essential for effectively managing healthcare service contracts.

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What kind of travel is required for the Program Manager - Health Solutions role at ERP International?

The Program Manager - Health Solutions role at ERP International requires frequent local travel for individuals located within 60 miles of contract locations, and occasional long-distance travel is anticipated 3-4 times per quarter. This aligns with the PM's duties to oversee operations across various sites.

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How does ERP International support the professional development of its Program Managers?

ERP International is dedicated to the professional growth of its Program Managers, offering comprehensive training and involvement in team-building events. The company encourages continuous learning within a supportive environment, helping individuals advance their careers while making a significant impact in the healthcare sector.

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Common Interview Questions for Program Manager - Health Solutions
Can you describe your experience managing healthcare service contracts with the DoD and VA?

When answering this question, highlight specific experiences where you successfully managed contracts, detailing the types of services provided and the impact of your leadership. Discuss challenges you faced and how you overcame them, emphasizing your understanding of compliance and operational excellence.

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How do you ensure effective communication within teams and with clients?

Share strategies you've used in the past to foster open communication, such as regular check-ins, updates, and feedback sessions. Provide examples of how clear communication has led to improved team performance and customer satisfaction.

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What tactics do you use to manage multiple projects simultaneously?

Outline your approaches to project management, such as utilizing tools like Gantt charts or project management software. Discuss your prioritization process and how you delegate tasks efficiently to ensure all projects meet deadlines and quality standards.

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What challenges do you expect in the role of Program Manager - Health Solutions?

Indicate that you anticipate challenges related to regulatory compliance and the complexities of healthcare staffing, but express confidence in your problem-solving abilities. Discuss how your proactive nature prepares you to meet these challenges head-on.

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How do you build a positive and collaborative team culture?

Emphasize the value of team-building activities, recognition of achievements, and open communication in fostering a collaborative culture. Share specific examples of initiatives you've led or participated in that have positively impacted team dynamics.

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How would you handle conflicts or challenges with a team member?

Describe your approach to conflict resolution, focusing on open dialogue and trying to understand diverse perspectives. Highlight your belief in addressing issues early on to maintain a harmonious working environment and how you facilitate constructive discussions.

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What experience do you have with government compliance in healthcare contracting?

Discuss your familiarity with federal acquisition regulations and your track record of ensuring compliance in previous roles. Provide examples of how you've navigated compliance challenges to maintain high standards in healthcare contracting.

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How do you prioritize staff training and development in your role?

Talk about the importance of ongoing training for staff in healthcare settings. Mention specific training programs you've implemented or encouraged in the past and the positive outcomes related to staff performance and patient care.

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What metrics do you use to evaluate program success?

Discuss key performance indicators (KPIs) you track related to service delivery, personnel efficiency, and client satisfaction. Mention how you analyze these metrics to drive improvement and enhance contract performance.

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Can you give an example of a successful project you managed, including any obstacles you overcame?

Share a detailed story of a successful project, including its objectives, your role, challenges encountered, and how you overcame them to achieve success. Highlight the skills you utilized and the lessons learned that could apply to the Program Manager - Health Solutions role.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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