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Remote Sales Representative, Inbound - job 2 of 3

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Why Liberty Mutual? 

 

Pay Details:

  • Starting base salary is $45K with opportunity for growth.
  • Average earnings range from $55K-$75K through a combination of base salary and generous commission.
  • Top Performing Agents in their second year and onward, can earn up to $85k+.

 

Our Remote Inside Sales Agent position is available for candidates based on the state of Florida. Applicants must reside within the specified location to be considered for this role.

 

Positivity. Flexibility. Determination and a persuasive personality. Qualities like these cannot be taught. But they can be sharpened, strengthened, and appropriately compensated when you join Liberty Mutual Insurance as a part of our Contact Center Sales Organization. Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) – because we believe in supporting your success, not holding it back. Join our sales team and realize the rewards of a career with unlimited earning potential, generous commissions, and a portfolio of benefits that start on day one.

 

Pay Details: 

  • Starting base salary is $45K with opportunity for growth.
  • Average earnings range from $55K-$75K through a combination of base salary and generous commission.
  • Top Performing Agents in their second year and onward, can earn up to $85k+.

  

Job Details

As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. 

 

You’d be a great fit if you are:  

 

A Passionate Seller: When a lead comes in, you skillfully pick up the phone and use your sales expertise to turn prospects into happy, confident Liberty Mutual policyholders.  

 

A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you’re selling, and you enjoy connecting customers to the right products for their individual needs. 

 

A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. 

 

A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. 

 

Position Details:

From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing!

  • Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires.
  • Comprehensive medical benefits from Day 1.
  • No cold calls, all incoming warm leads.
  • Opportunities for rewards and recognition.
  • Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift.
  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Liberty Mutual does not support satellite and mobile internet services.

Qualifications

  • 2-3 years sales experience preferred. 2 years of sales/service-related work experience required.
  • Strong, engaging interpersonal and persuasion skills needed to close sales
  • Ability to communicate well to both prospects and customers
  • Excellent analytical, decision-making and organizational skills
  • Strong typing capabilities and PC proficiency
  • Property and Casualty License required after hire.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

Average salary estimate

$60000 / YEARLY (est.)
min
max
$45000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Remote Sales Representative, Inbound, UNAVAILABLE

Are you ready to step into a rewarding career as a Remote Sales Representative with Liberty Mutual in beautiful Lake Mary? This is not just any sales position; it's your chance to excel in a vibrant work environment where positivity and determination are valued. You’ll handle inbound calls and warm leads, consulting with customers about their insurance needs. Your goal? To convert those leads into satisfied Liberty Mutual policyholders. With a starting base salary of $45K and opportunities to earn significantly more through commissions, your potential earnings could reach upwards of $85K as you grow into your role. Liberty Mutual provides paid training, and they cover licensing costs for all states, making it easy for you to hit the ground running. You’re the type of person who enjoys helping others and takes pride in representing a trusted brand. You’ll thrive in this position if you are customer-centric and possess strong interpersonal skills. The first 16 to 18 weeks will involve paid training tailored to ensure you are fully equipped to succeed. You will also enjoy comprehensive medical benefits starting on day one, along with opportunities for recognition and rewards for your hard work. Your typical work schedule will involve four weekdays and one weekend day, allowing you to find a rhythm that works for you while contributing to the Liberty Mutual mission of protecting what matters most. So, if you're looking for a fulfilling role in a dynamic workplace, this is the opportunity for you!

Frequently Asked Questions (FAQs) for Remote Sales Representative, Inbound Role at UNAVAILABLE
What are the key responsibilities of a Remote Sales Representative at Liberty Mutual?

As a Remote Sales Representative with Liberty Mutual, you'll be tasked with managing inbound calls and warm leads to consult customers on their insurance needs. Your primary responsibility will be to match the appropriate coverages, products, and benefits to convert those sales leads into policyholders. Communication is key, as you'll need to engage with potential clients and ensure they receive the best service possible.

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What qualifications do I need to apply for the Remote Sales Representative position at Liberty Mutual?

To qualify for the Remote Sales Representative role at Liberty Mutual, candidates typically need 2-3 years of sales experience. You should demonstrate strong interpersonal skills and have the ability to effectively communicate with both prospects and existing customers. Additionally, a Property & Casualty Insurance license is required, but don't worry - Liberty Mutual provides paid training that includes obtaining this license!

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What is the earning potential for a Remote Sales Representative at Liberty Mutual?

The earning potential for a Remote Sales Representative at Liberty Mutual is quite promising. Starting at a base salary of $45K, top-performing agents can earn average total earnings ranging from $55K to $75K, with the possibility to make up to $85K in subsequent years through commissions and bonuses, creating a lucrative opportunity for dedicated individuals.

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Is there a training program for new Remote Sales Representatives at Liberty Mutual?

Yes! Liberty Mutual offers an extensive paid training program for new Remote Sales Representatives. This program lasts between 16 to 18 weeks, depending on whether you hold a Property & Casualty license before starting. The training prepares you thoroughly to handle customer inquiries effectively and ensures you understand the various products and services you will represent.

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What work environment can I expect as a Remote Sales Representative at Liberty Mutual?

As a Remote Sales Representative at Liberty Mutual, you'll work from home in a structured environment while benefiting from ample support from your team. Liberty Mutual provides all necessary computer equipment and has high-speed internet requirements to maintain a professional and efficient workspace. You'll have the flexibility to balance your work life while contributing to a thriving sales team.

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Common Interview Questions for Remote Sales Representative, Inbound
How do you approach sales calls with warm leads as a Remote Sales Representative?

To approach sales calls with warm leads, I focus on creating a connection and trust. I engage the customer with open-ended questions to understand their needs and then tailor my recommendations to suit them. Active listening is crucial, as it allows me to address their concerns effectively, which can lead to successful conversions.

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Can you describe a time when you successfully closed a difficult sale?

In a previous role, I encountered a client who was hesitant about committing to a policy. I took the time to understand their concerns and provided additional information regarding the benefits. By establishing a rapport and maintaining patience, I was able to close the sale, demonstrating my capacity to handle objections effectively.

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What strategies do you use to stay organized and manage incoming leads?

To stay organized and manage incoming leads, I utilize CRM software to track interactions and follow up promptly. I prioritize leads based on the likelihood of conversion and develop a daily plan to ensure I am contacting everyone at the right time. Regularly reviewing and adjusting my strategies helps me maximize efficiency.

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How do you handle rejection in sales?

Rejection is part of sales, and I view it as an opportunity for growth. I reflect on each interaction, seeking feedback and learning from my approach. By maintaining a positive mindset and focusing on the next opportunity, I stay motivated and build resilience in my sales tactics.

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What motivates you to sell insurance products?

I am motivated by the ability to provide security and peace of mind to customers. Selling insurance products allows me to help individuals safeguard their assets and prepare for the unexpected, which is both fulfilling and aligns with my personal values of service and care.

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How would you define excellent customer service as a Remote Sales Representative?

Excellent customer service means fully understanding the customer’s needs and going above and beyond to meet them. It involves active listening, providing accurate information, and ensuring that every interaction leaves the customer feeling valued and cared for. I strive to create a positive experience that reflects Liberty Mutual’s core values.

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How do you prepare for your role as a Remote Sales Representative at Liberty Mutual?

Preparing for this role involves researching Liberty Mutual’s product offerings, as well as understanding the target market. I stay updated on industry trends and practice my sales skills through role-plays and mock calls, ensuring I can handle any scenario effectively.

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What techniques do you use to build rapport with clients quickly?

Building rapport quickly requires genuine interest in the client’s needs. Techniques include using their name, finding common ground, and maintaining a friendly and approachable demeanor. I aim to create a comfortable environment where the client feels at ease discussing their insurance needs.

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How do you address customer objections during a sales call?

When faced with customer objections, I employ active listening to truly comprehend their concerns. I validate their feelings, provide relevant information that addresses their objections, and guide them toward solutions that meet their needs. This approach not only helps in overcoming objections but also builds trust.

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Why do you think you're a good fit for the Remote Sales Representative position at Liberty Mutual?

I believe I am a great fit for this position due to my strong background in sales and my commitment to customer service. I’m driven, adaptable, and possess excellent communication skills, all of which align with Liberty Mutual’s approach to sales. I’m excited to contribute to a company that values integrity and customer satisfaction.

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MATCH
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 20, 2025

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