Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
SkillBridge Trainee - End User Services Technician image - Rise Careers
Job details

SkillBridge Trainee - End User Services Technician - job 2 of 2

Overview

This is an onsite role located in Marion, Illinois.

 

The GDOTS DoD Skillbridge Internship program is open to all ranks, enlisted or officer, may apply. Participants are not eligible for compensation from the company, as they continue to receive military compensation and benefits as active-duty service members. A GDOTS DoD Skillbridge Internship, whether entry or mid-level, is an opportunity for individuals to gain valuable civilian experience through specific industry training during their last 6 months of service, for up to 180 days. Participation in GDOTS DoD Skillbridge Internship Program is voluntary, Service member-initiated, and must be authorized by the individual’s chain of command prior to the start of the internship. Successful completion of all necessary company agreements and documentation will also be required.

 

This program is being afforded to both active-duty Military Members of all supporting branches and Military Spouses. You will job-shadow and learn from experienced leaders and other smart, motivated people. This program will help you develop best in class skills on mission critical work.

 

Major Position Responsibilities

Provides technical support to the organization's internal users of computer applications and hardware (e.g.,

PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems

status and downtime procedures and is typically located within a call center | Collaborates with network

services, software systems engineering and/or application development in order to restore service and/or

identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems

 

· Responds to end-user requests for technical assistance by phone, email, or ticketing system.

· Troubleshoots and resolves basic computer, application, system, device, access, or

performance issues.

· Uses established processes and procedures to document, track, and resolve reported

problems and to meet operational service levels and standards.

· Utilizes product information or solution database to research, troubleshoot, and deliver

solutions.

· Advises users on the methods, steps, and actions to resolve and avoid future issues and

provides documentation as needed.

· Escalates problems to appropriate levels or teams to achieve issue resolution.

· May support installs or upgrades of software or devices, set up user profiles, or re-set

passwords.

· Fulfills all service level standards for response time and quality.

 

Basic Qualifications

DoD SkillBridge Eligibility:

  • Has served at least 180 days on active duty
  • Is within 12 months of separation or retirement
  • Will receive an honorable discharge
  • Has taken any service TAPS/TGPS
  • Has attended or participated in an ethics brief within the last 12 months
  • Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
  • Meets DoD SkillBridge Qualifications as per DODI 1322.29.

Candidates for this position should possess a Vocational/Technical Training Degree and/or an equivalent combination of education and experience.

 

Pay Range (USD)

This is an unpaid internship through the Department of Defense (DoD) SkillBridge Program. The individual selected for this role will not receive compensation or benefits from GD-OTS and will not be an employee, agent or contractor of GD-OTS but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD.

Pay Transparency Statement

The salary range displayed reflects the minimum and maximum for salary for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, internal equity, and relevant education or training. Your recruiter can share more about the range during the hiring process.

PTO, Holiday, and Family Leave

N/A
Similar Jobs
Posted 11 days ago

Join Dignity Health Mercy General Hospital as a Lab Assistant to provide essential support within their acclaimed laboratory services.

Join CommonSpirit Health as an Epic Software Engineer to lead innovative healthcare technology solutions in a remote capacity.

Photo of the Rise User
Synthesia Remote New York, United States
Posted 9 days ago

As the Director of Customer Success at Synthesia, you will lead a high-performing team to drive success for our strategic accounts in the fast-growing AI video communications space.

Photo of the Rise User

The Security Site Supervisor at Allied Universal plays a critical role in ensuring quality service delivery at client locations.

Photo of the Rise User

Join Udacity as a Customer Success Manager, Team Lead to lead a dedicated team and drive customer satisfaction for top-tier companies.

Photo of the Rise User
Posted 2 days ago
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Mission Driven
Diversity of Opinions
Empathetic
Fast-Paced
Rise from Within
Work/Life Harmony
Take Risks
Startup Mindset
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Employee Resource Groups
401K Matching
Paid Holidays
Paid Sick Days

Ramp is on the lookout for a proactive Customer Experience Manager to elevate our support operations and enhance the client journey.

Photo of the Rise User
Posted 12 days ago

The FDNY is looking for a dedicated Supervising Fire Alarm Dispatcher to lead emergency communications and operations in New York City.

Photo of the Rise User
Alturas Analytics, Inc Hybrid Moscow, Idaho, United States
Posted 8 days ago

Join Alturas Analytics as an Administrative Assistant to provide essential support in a dynamic team environment.

Posted 13 days ago

Become a vital part of a collaborative health care team at UAMS, providing essential care in the Perinatal Unit.

Photo of the Rise User

Join Enterprise Mobility as a Customer Assistance Representative to enhance customer experiences at the Central Wisconsin Airport with a focus on service and support.

Photo of the Rise User
Posted 9 days ago

As a Clinical Operations Associate at Handspring, you will play a crucial role in optimizing workflows and ensuring high-quality care for families in a remote environment.

Posted 11 days ago

Join Catalis as a Customer Service Representative and play a vital role in streamlining government operations.

Posted 11 days ago

Become a key player in a tech start-up, enhancing customer experiences in the thriving food and commercial property sector.

QCR Holdings, Inc. Hybrid Bettendorf, Iowa, United States
Posted 12 days ago

Join QCR Holdings, Inc. as a Client Care Representative and help provide outstanding service to clients while working in a dynamic retail banking environment.

Photo of the Rise User
ACC Management Group Hybrid Madison, Wisconsin, United States
Posted 11 days ago

ACC Management Group is looking for a dedicated Assistant Community Manager to support leasing operations in a vibrant new community in Madison.

MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Internship, on-site
DATE POSTED
April 14, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries
Photo of the Rise User
8 people applied to Cashier (Part-time) at Datadog