Responsible Gaming Associate

United States/Remote

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

• Collaborate closely with AML, Fraud, and Customer Service teams to identify and resolve escalated cases and issues related to Responsible Gaming concerns
• Facilitate the development of a responsible gaming culture by delivering top-notch customer support and adeptly navigating challenging decisions associated with promoting responsible gameplay
• Analyze and review complex documents and user play activity to investigate suspicious accounts
• Review and update ongoing monitoring reports, compliance logs, and alerts
• Maintain a high level of attention to detail and handle sensitive matters with confidentiality

Who you are:

• Proficient in communication skills to effectively engage with both team members and customers
• Adept at time management, capable of handling changing priorities, and a skilled multitasker dedicated to consistently delivering high-quality work across diverse tasks
• Skilled in analyzing complex documents and investigating suspicious accounts
• High attention to detail and capability to handle sensitive matters with confidentiality

Even better if you have:

• At least two years of customer service experience, a background in responsible gaming, or prior employment with another gaming operator
• A desire to help form and contribute to the continuous improvement of RG processes and systems
• Flexibility to work at least one weekend day during peak sporting seasons
• Experience with Intercom (or other ticketing processor systems)
• Strong working knowledge of Microsoft Excel and Word

Our targeted compensation rate for this position is between $70,000 and $85,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we're willing to negotiate.

What we can offer you:

• Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
• 16 weeks of fully paid parental leave
• A $500 home office allowance
• A connected virtual first culture with a highly engaged distributed workforce
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

#LI-REMOTE