Inside Sales Rep, Customer Care Center - Charlotte Corporate Office

As an Inside Sales Rep at United Rentals, your primary responsibilities include creating a positive customer service experience, processing rental quotations and reservations, accurately capturing all pertinent reservation information, and communicating terms and conditions to customers. You will also negotiate rental prices, ensure compliance with company policies, and coordinate with branch staff to maximize customer satisfaction.

To apply for the Inside Sales Rep position at United Rentals, applicants should have a high school diploma or equivalent; a bachelor's degree is preferred. Strong customer service skills, sales experience, and excellent communication abilities are essential. Additionally, familiarity with Microsoft applications and a knowledge of the construction industry will enhance your suitability for the role.

Yes, the Inside Sales Rep role with United Rentals is based at the Charlotte Corporate Office in North Carolina. This position is not a hybrid or remote opportunity, as it requires direct interaction with customers in the office setting.

As an Inside Sales Rep at United Rentals, strong interpersonal skills, a customer-oriented approach, an ability to multitask, and the capability to remain composed under pressure are vital. You should be self-motivated, organized, and have a pleasant phone demeanor to ensure excellent communication with clients.

United Rentals offers a comprehensive benefits package to Inside Sales Reps, including health and financial plans, paid parental leave, an employee discount program, career development opportunities, and additional vacation options. We strive to create an inclusive work environment that respects all individuals, making it a great place to build your career.

In my previous roles, I've developed strong sales skills that align well with the Inside Sales Rep position at United Rentals. For instance, I've consistently met sales targets by effectively listening to customer needs and providing tailored solutions. I believe my ability to build rapport and communicate effectively will allow me to contribute greatly to the team.

I approach customer service in a sales environment by prioritizing the customer’s needs and creating a positive experience. In my past roles, I've actively listened to customers, empathized with their concerns, and provided suitable solutions, ensuring they feel valued and supported throughout the buying process.

To manage high-pressure situations in sales, I focus on maintaining my composure and prioritizing tasks. I break down challenges into manageable steps and use time management techniques to stay organized. I find that clear communication and teamwork often help alleviate stress during busy periods.

I ensure accuracy in quotes and contracts by double-checking all details before submitting them. I follow established procedures and take additional time to confirm that I’ve captured every piece of information correctly. If uncertain, I prefer to ask for clarification to guarantee a smooth process for the customer.

Successful negotiation in equipment rentals hinges on understanding customer needs and demonstrating the value of our services. I believe in being transparent about pricing structures and actively exploring win-win solutions that benefit both the customer and United Rentals.

I recall a situation where a customer was unhappy with a delayed rental. I listened to their concerns, apologized for the inconvenience, and found a prompt solution by upgrading their rental at no extra cost. By addressing their issue promptly, I was able to turn the situation around and restore their confidence in our service.

I possess a foundational understanding of the construction industry, which includes knowledge of equipment types and their applications. I stay updated on industry trends and standards, which will allow me to offer informed recommendations and better connect with customers looking for specific solutions.

I utilize digital tools and priority lists to stay organized while juggling multiple sales tasks. I categorize my responsibilities by urgency and importance, which allows me to focus on completing high-priority items first, ensuring nothing slips through the cracks.

I am drawn to United Rentals' reputation for excellence and employee development. I admire the company culture and the commitment to providing top-tier service. I believe that my skills align perfectly with the role, and I am eager to contribute to a company that values its people and encourages growth.

Essential qualities for teamwork as an Inside Sales Rep include clear communication, mutual respect, and adaptability. Being able to collaborate with colleagues across different roles and departments ensures that we can address customer needs effectively and deliver a seamless service experience.