Administrative Assistant, Spinal Cord Unit

The Administrative Assistant at UM Rehab & Ortho Institute is tasked with managing essential administrative functions such as responding to phone calls and inquiries, maintaining organized filing systems, preparing documents, and providing statistical data. This role is vital in ensuring smooth operations within the Spinal Cord Unit, facilitating communication with both internal staff and external visitors.

To qualify for the Administrative Assistant role at UM Rehab & Ortho Institute, candidates must have a High School Diploma or equivalent (GED) and at least three years of general clerical or administrative experience. Proficiency in Microsoft Office Suite and strong typing and data entry skills are also required, along with effective verbal and written communication abilities.

The key skills for the Administrative Assistant in the Spinal Cord Unit at UM Rehab & Ortho Institute include excellent interpersonal communication, strong organizational abilities, and proficiency in Microsoft Office Suite. Being familiar with medical terminology is preferred, as well as the ability to handle multiple tasks while maintaining confidentiality and working under pressure.

Working as an Administrative Assistant at UM Rehab & Ortho Institute means immersing yourself in a dynamic, patient-centered environment. The Spinal Cord Unit is one where teamwork is paramount, as you will be collaborating closely with skilled medical staff to ensure a seamless experience for patients and their families.

UM Rehab & Ortho Institute is dedicated to employee growth and development, offering resources and programs aimed at enhancing your skills and advancing your career. With a commitment to internal promotions and continuous training, Administrative Assistants are encouraged to pursue learning opportunities that align with their professional goals.

When discussing your administrative experience, highlight specific tasks you've managed in previous roles, such as document preparation, filing systems, or correspondence handling. Use examples that demonstrate your organizational skills, ability to prioritize tasks effectively, and how you ensure accuracy in your work.

Explain your approach to multitasking by sharing methods you use, like creating to-do lists, delegating tasks when appropriate, or using time management techniques. Provide an example of a situation where you effectively managed several tasks simultaneously to meet deadlines.

Discuss your understanding of confidentiality in a healthcare setting. Share specific strategies you use, such as secure filing systems or regular training on privacy policies, to demonstrate your commitment to maintaining patient and organizational confidentiality at all times.

Be honest about your proficiency in typing and data entry. If you have measurable skills, such as typing speed or accuracy rates, share those. Provide examples of how you have effectively managed data entry and reporting in past roles, emphasizing your attention to detail.

Discuss your customer service philosophy, emphasizing empathy and active listening. Provide an example of how you successfully resolved a conflict or addressed a concern from a customer or visitor, showcasing your interpersonal skills and ability to maintain professionalism under pressure.

Before your interview, research UM Rehab & Ortho Institute and the Spinal Cord Unit specifically. Discuss what you find impressive about their focus on innovative rehabilitation practices or their commitment to patient care, reflecting your interest in becoming part of their mission.

Share your interest in the organization’s values and how they align with your personal or professional goals. Perhaps express a passion for helping others or a desire to contribute to a leading facility in rehabilitation services, emphasizing your enthusiasm for the role.

If applicable, discuss your experience with medical terminology, explaining how you've used it in previous positions. If you don’t have extensive knowledge, express your willingness to learn and your enthusiasm for acquiring this knowledge as part of your professional development.

Discuss strategies you use to maintain open lines of communication, such as regular check-ins, team meetings, or collaborative tools. Provide an example of a time when effective communication helped resolve an issue or led to successful project execution.

Share your perspective on essential qualities for an Administrative Assistant, such as strong organizational skills, attention to detail, or excellent interpersonal abilities. You might also give examples of how these qualities have contributed to your past job successes.