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MEDICAL ASSISTANT

Company Description

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Job Description

POSITION SUMMARY

Performs administrative and certain clinical duties under the direction of physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Principal Duties:

Clinical

1.   Collects historical health information from patients ( to include pediatrics).

2.   Administers vaccinations and other medications (subcutaneous and IM) as ordered by provider.

3.   Take record and vital signs, height and weight, vision text, hearing test, etc.

4.   Clean and sterilize medical instruments and equipment.

5.   Stocks exam rooms with supplies and assist with managing inventory.

6.   Follow-up abnormal findings over the phone at the request of the providers.

7.   Performs routine tests Point of Care test such as  pregnancy tests, spirometry, glucose checks, and PT/INR

8.   Works directly with the providers as assigned.

9.   Documents demographical and/or medical information into the electronic medical record and/or medical record with an ability to retrieve specific data accordingly.

10. Follows up on referrals and labs in the assigned providers clinical work box within the EMR.

11. Apply principles of aseptic technique and infection control.

12. Comply with quality assurance practices.

13. Performs inventory of supplies and equipment.

14. Performs routine maintenance of administrative and clinical equipment.

15. Practice within legal and ethical boundaries.

16. Complies with established risk management and safety regulations.

Administrative

1.   Performs basic administrative medical assisting functions per department/facility guidelines.

2.   Schedule, coordinate, and monitor appointments where necessary to include conducting follow-up telephone calls.

3.   Comprehends and adheres to managed care policies and procedures.

4.   Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

5.   Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider/clinical staff of service delays.

6.   Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

7.   Maintains patient accounts by obtaining, recording, and updating personal and financial information.

8.   Enters patient’s office charges daily.

9.   Verifies eligibility of insurance.

10. Utilizes electronic technology to receive, organize, prioritize and transmit information per department/facility guidelines.

General

1.   Maintains professionalism while conducting department/facility business.

2.   Prioritize and performs multiple tasks.

3.   Recognize and respect cultural diversity.

4.   Utilizes medical terminology appropriately.

Customer Service:

1.   Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2.   Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.

3.   Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4.   Keeps customer’s information confidential, including public places such as elevators or the cafeteria.

5.   Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6.   Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

1.   Offers assistance to colleagues and other departments when needed.

2.   Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3.   Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4.   Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.

5.   Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette:

1.   Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.

2.   Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3.   Does not text or use e-mail during meetings (except for exigent or emergency situations).

4.   Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5.   Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate).  Asks permission before placing the caller on hold or using the speakerphone.  If caller is transferred, gives the caller the extension number of the person he or she is being transferred to.  Offers further assistance to the caller upon completing the conversation.

6.   Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7.   Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8.   Always mindful of voice and language in public.

Self Management:

1.   Reports to work appropriately groomed and in compliance with the Hospital’s dress code.  Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2.   Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3.   Completes mandatory, annual education and competency requirements.

4.   Follows UMCAP safety, infection control and employee health standards.

5.   Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6.   Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards.  Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences.  Provides notification of absences, lateness and vacation requests according to department guidelines.  Respects length of time for lunch and break times.

7.   Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.

Qualifications

POSITION REQUIREMENTS:

Licensure/Certification/Registration

Required:  Current certification as a Medical Assistant from one of the following organizations: American Association of Medical Assistants (CMA); National Healthcare Associates (CCMA), or be a Registered Medical Assistant with the American Medical Technologist (RNA) or The American Registry of Medical Assistants.

Other:

Life Support Certification:  

Basic Life Support – Health Care Provider (BLS-HCP)

Education/Knowledge

Attained Level: Entry level

Completed Course Work/Program:  Medical Assistant Program completion

Applicable Experience

Experience (years):                                               Preferred:   1 year

Experience (describe required & preferred):  Experience as a Medical Assistant within a private practice, community health and/or public health setting preferred.  Certification as a Medical Assistant preferred.

Technical/Clinical Skills

Microsoft Office Suite Skill Level 

Word: Basic                                                  Excel: Basic

PowerPoint:  Basic                                         Access:  Not applicable

Basic knowledge and working experience with Medical Terminology

Standard Office Equipment (list):   Computers, Xerox machines

Medical Equipment (list):   BP machine, Spirometry, EKG,

Other:         Team player, goal oriented and highly adaptable; Self starter, efficient, and professional and promotes the organization through positive public relations; Excellent interpersonal, analytical, communication skills; Embrace challenges and provides solutions. High level of punctuality and organization; must be customer service oriented    Phlebotomy; EMR experience preferred.

Communication Skills & Abilities

Bilingual:       Preferred            Other Language:    Spanish

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $19.5-$27.31

Other Compensation (if applicable):

Review the 2024-2025 UMMS Benefits Guide

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Average salary estimate

$23405 / YEARLY (est.)
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$19500K
$27310K

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What You Should Know About MEDICAL ASSISTANT, University of Maryland Medical System

Join the dedicated team at UM Capital Region Medical Center as a Medical Assistant and play a vital role in enhancing patient care in Baltimore, MD! Our state-of-the-art facility is all about improving health in the community, and we need someone like you who is passionate about healthcare. As a Medical Assistant, you'll handle both administrative and clinical tasks that keep everything running smoothly. You'll be the first friendly face patients see as you greet them, manage appointments, and maintain medical records. Your clinical duties will include taking vital signs, preparing patients for exams, and assisting with various tests and procedures. We know there’s a lot to juggle, but your ability to prioritize tasks and support our healthcare providers will be invaluable. We're looking for someone who can not only handle the technical skills required—like phlebotomy and familiarity with EMR systems—but who can provide excellent patient interaction and top-notch customer service. Besides, your caring nature will go a long way in ensuring patients feel at ease during their visits. If you've completed your Medical Assistant program and are certified, show us what you've got! Your journey into a fulfilling healthcare career with UM Capital Region Medical Center starts here, where we transform lives through compassionate care!

Frequently Asked Questions (FAQs) for MEDICAL ASSISTANT Role at University of Maryland Medical System
What are the responsibilities of a Medical Assistant at UM Capital Region Medical Center?

As a Medical Assistant at UM Capital Region Medical Center, your responsibilities will encompass a mix of administrative and clinical duties. You'll schedule appointments, maintain medical records, and assist with billing and coding. Clinically, you'll take vital signs, document patient medical histories, prepare patients for examinations, and perform minor tests. Your role directly supports our healthcare providers and ensures optimal care for our patients in Baltimore, MD.

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What qualifications are needed to become a Medical Assistant at UM Capital Region Medical Center?

To qualify for the Medical Assistant position at UM Capital Region Medical Center, you need to have completed a Medical Assistant program and possess current certification from accredited organizations such as the American Association of Medical Assistants. Additionally, having some experience in a healthcare setting is preferred. Basic Life Support certification and a good command of medical terminology will also enhance your candidacy.

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How does UM Capital Region Medical Center support its Medical Assistants?

UM Capital Region Medical Center values its Medical Assistants and is committed to providing a supportive work environment. We offer ongoing training and professional development opportunities to ensure your skills remain sharp and up-to-date. Moreover, our team-oriented culture encourages collaboration, helping you grow in your role while making a difference in patient care.

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What is the expected work environment for Medical Assistants at UM Capital Region Medical Center?

Working as a Medical Assistant at UM Capital Region Medical Center means you'll be in a fast-paced and collaborative healthcare environment. You'll engage directly with patients and healthcare staff daily, making your role crucial to our operational success. Being adaptable and possessing strong interpersonal skills will greatly enhance your experience in this dynamic setting.

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What is the typical salary range for Medical Assistants at UM Capital Region Medical Center?

The salary for Medical Assistants at UM Capital Region Medical Center ranges from approximately $19.50 to $27.31 per hour. Factors influencing compensation include your experience, education, and certifications. Being part of our team also comes with additional benefits that enhance your overall work experience.

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Common Interview Questions for MEDICAL ASSISTANT
Can you describe your experience as a Medical Assistant?

When answering this question, highlight your relevant clinical and administrative experience. Discuss specific tasks you've completed, such as taking vital signs or managing patient records, and how these experiences have prepared you for the role at UM Capital Region Medical Center.

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What electronic medical record systems are you familiar with?

Mention any EMR systems you've used in the past and be specific about your proficiency with functions like data entry, patient documentation, and retrieving information. If you have experience with a system favored by UM Capital Region Medical Center, be sure to mention that!

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How do you handle stress in a busy medical office?

Share techniques you use to manage stress, such as prioritizing tasks, effective time management, or staying organized. Provide an example of a time you successfully handled a high-pressure situation while maintaining professionalism and excellent patient care.

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What do you do to ensure patient confidentiality?

Explain the importance of HIPAA regulations and detail steps you take to secure patient information during consultations, record-keeping, and communications. Providing a practical example of how you’ve upheld confidentiality in the past can strengthen your response.

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Why do you want to work for UM Capital Region Medical Center?

Express your enthusiasm for the mission and values of UM Capital Region Medical Center. Discuss how you appreciate their commitment to community health and how your skills and aspirations align with their healthcare initiatives.

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How do you handle difficult patients?

Discuss your methods for de-escalating tense situations, such as active listening, empathy, and maintaining professionalism. Share an example where you successfully turned a negative interaction into a positive experience for the patient.

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What is your experience with patient education?

Talk about how you’ve previously educated patients about their health and the importance of follow-up care. Highlight your communication skills and understanding of medical terminology that aids in explaining complex concepts to patients effectively.

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Can you give an example of teamwork in your previous roles?

Provide a concrete example demonstrating your ability to work effectively in a team environment. Highlight how your collaboration with colleagues improved patient outcomes or streamlined processes, which is invaluable for a position at UM Capital Region Medical Center.

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How do you ensure accuracy in your work as a Medical Assistant?

Describe your attention to detail and methods you implement, such as double-checking patient information and adhering to established protocols to minimize errors. Including examples can illustrate your commitment to patient safety and care quality.

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What skills do you believe are most important for a Medical Assistant?

Discuss a blend of clinical skills like phlebotomy and EMT knowledge, alongside essential soft skills like communication, empathy, and teamwork. This will show that you have a well-rounded understanding of what makes an effective Medical Assistant at UM Capital Region Medical Center.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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Full-time, on-site
DATE POSTED
March 13, 2025

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