Medical Assistant I (MA), Urgent Care, PRN Float, Easton, Denton & Kent Island

As a Medical Assistant I at University of Maryland Urgent Care, your main responsibilities include greeting patients, registering them in our electronic medical records, conducting triage services such as taking vital signs, assisting with medical procedures, and maintaining lab equipment. You’ll also be involved in both front office and back office tasks, ensuring a seamless experience for our patients. Every day will bring new challenges, as you work alongside a dedicated team committed to patient care.

To qualify for the Medical Assistant I position at University of Maryland Urgent Care, you need a high school diploma and completion of a formal medical assistant training program. If you haven't completed a program, one year of related experience may substitute. BLS and CPR certification is required as well. Preferred qualifications include experience in urgent care settings and familiarity with lab procedures and phlebotomy.

While prior urgent care experience is preferred for the Medical Assistant I position at University of Maryland Urgent Care, it is not mandatory. Candidates with a solid foundation in medical assisting and a passion for patient care are encouraged to apply. The key to success in this role is your commitment to providing high-quality healthcare and your willingness to learn and grow within the team.

The work environment for a Medical Assistant I at University of Maryland Urgent Care is both fast-paced and rewarding. You'll be working with a supportive team that prioritizes a positive patient experience. Expect to engage with a diverse patient population and manage various tasks, from administrative duties to clinical support. Flexibility is key, as you will be floating across different locations, enhancing your skills and maintaining a dynamic workflow.

The Medical Assistant I role at University of Maryland Urgent Care requires the ability to lift 15-30 lbs and the capacity to move between locations frequently. You’ll need to stand for long periods, bend, push, pull, and reach as part of your daily tasks. Comfortable communication in English and the ability to handle pressure in a fast-paced environment are also essential to ensure quality care for our patients.

In a busy urgent care environment, prioritization is essential. I typically start my day by reviewing patient schedules and understanding the flow of patients. I keep a checklist of tasks, focusing on patients in immediate need, like those with critical symptoms. Maintaining open communication with my team helps us adjust priorities as the situation demands, ensuring we deliver prompt care.

I have extensive experience using electronic medical records (EMR) systems, crucial in streamlining patient care. In my previous roles, I registered patients, documented vital signs, and ensured all data was accurate and up-to-date. I understand that effective use of EMR improves patient outcomes and enhances team collaboration, which aligns perfectly with the University of Maryland Urgent Care’s commitment to quality care.

To ensure a positive patient experience, I focus on active listening and empathy. Providing clear explanations about procedures or wait times can ease patients' anxiety. I also try to create a welcoming environment; a smile and friendly demeanor can go a long way. Following up after interactions and ensuring patients feel heard fosters trust and satisfaction.

In one instance, a patient was frustrated due to a long wait time. I approached with empathy, listened to their concerns, and assured them we were working hard to assist everyone. I offered them updates on their expected wait time and ensured they were comfortable. By the end of the interaction, the patient's frustration had eased, and they appreciated our concern for their care.

I thrive in fast-paced environments by staying organized and being proactive. I often break my work into manageable tasks and use a timer for efficiency. This helps me stay focused during busy periods. Keeping the lines of communication open with my teammates also allows us to coordinate care effectively and support one another during peak times.

University of Maryland Urgent Care is committed to providing high-quality, convenient healthcare for non-emergency situations. They focus on ensuring a superior patient experience while serving local communities. Their mission resonates with me as I believe in improving everyday health for patients through compassionate, accessible care.

My experience as a Medical Assistant includes using a variety of medical equipment such as EKG machines, autoclaves, and laboratory instruments. I am comfortable performing procedures like venipuncture, administering injections, and assisting doctors during exams. My goal is to ensure that all equipment is properly maintained, clean, and ready for use to facilitate optimal patient care.

Accuracy is crucial in patient care. I double-check the information provided by patients against their records as I input data into the EMR system, ensuring no detail is overlooked. I also confirm patient vital signs with another team member when possible to minimize errors. Continuous training and staying updated on best practices further enhance my accuracy in this critical area.

In an emergency situation, my priority would be to stay calm and focus on the immediate needs of the patient. I would quickly assess the situation, alert my team, and implement our established emergency protocols, such as calling for additional medical help if needed. Keeping communication clear and ensuring everyone understands their roles helps provide efficient and effective patient care during a crisis.

My motivation to be a medical assistant stems from my passion for helping others. The ability to make a difference in a patient's health and well-being is incredibly fulfilling. Each day presents new challenges and learning opportunities, and I am driven by the chance to be part of a team that prioritizes exceptional patient care and community health.