Medical Surgical Scheduling Coordinator, Ortho Surgery

Shift Schedule: Monday - Friday 8:15AM - 4:30PM

Location: Baltimore Washington Medical Center

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

General Summary

Under moderate supervision performs a variety of clerical duties related to scheduling and surgical scheduling in the physician office setting. Schedules routine and emergency surgical cases or procedures using the computer in accordance with the departmental policy.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions.

2. Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.

3. Appropriately responds to patient inquiries via telephone following established protocols.

4. Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients.

5. Utilizing established protocols, appropriately schedules patients whenever possible, at the patients’ convenience for physician visit.

6. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.

7. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges.

8. Appropriately establishes patient arrival for appointment and notifies clinical personnel of patients arrival

9. Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.

10. Shall utilize coding expertise for charge entry functions.

11. Performs surgical and other hospital charge entry functions as assigned.

12. As necessary, will collaborate with providers regarding appropriate coding procedures.

13. Following BWMC policy, appropriately reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co-pay holding file with an accurate balance for each opened batch.

14. As assigned, processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.

15. As assigned, processes and maintains medical records in accordance with records protocols

16. Performs other duties as assigned.

Education and Experience

• High School diploma or equivalent required.
• Previous experience using a basic office suite, such as Microsoft, required.
• One (1) year of Medical office experience or previous unit secretary experience is required.
• Experience with insurance eligibility verification and authorization in outpatient physician setting required.
• Knowledge of medical terminology preferred.

Knowledge, Skills and Abilities

• Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Demonstrate excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

All your information will be kept confidential according to EEO guidelines.