Unified Communications Engineer V - job 1 of 2

As a Unified Communications Engineer V at UMMS, you will be responsible for the architecture, engineering, installation, configuration, and maintenance of a large multi-clustered Cisco Unified Communication environment. This role requires expertise in integrating related infrastructure and ensuring that communication systems effectively support the healthcare team in delivering quality care.

The Unified Communications Engineer V position at UMMS requires a Bachelor's Degree in a health, science, or business field, complemented by extensive professional experience—specifically, at least 15 years in designing, deploying, and configuring complex unified communication environments. Relevant certifications are highly preferred, showcasing your commitment to the field.

In the Unified Communications Engineer V role at UMMS, you will play a key part in integrating emerging technologies into our communication systems. Your insights and planning skills will guide the organization in adopting innovative solutions, ultimately enhancing the quality of care provided to patients across Maryland.

UMMS stands out as a leading academic private health system focused on compassionate care and innovation. As a Unified Communications Engineer here, you will work in an environment committed to professional development, collaboration, and the implementation of cutting-edge technologies, making a real difference in the healthcare landscape.

Successful candidates for the Unified Communications Engineer V role at UMMS will have strong technical skills in UC design, networking, and quality assurance. Soft skills such as project management, collaboration, and communication are equally important, allowing you to guide and mentor other engineers effectively.

The work environment for the Unified Communications Engineer V at UMMS is collaborative and dynamic. You will have the autonomy to manage complex projects while engaging with a diverse team of technical professionals, all dedicated to improving the communication networks that support patient care.

At UMMS, career growth is a priority. As a Unified Communications Engineer V, you will have access to continuous training and professional development opportunities, enabling you to stay up-to-date with industry advancements and progress in your career while contributing to the organization's mission.

When answering this question, highlight specific projects you've worked on that involved Cisco Unified Communication systems. Provide examples of your role, the challenges you faced, and how you overcame them, showcasing your hands-on experience and expertise in this area.

Discuss your systematic approach to troubleshooting, starting with how you gather information, analyze data, and identify potential root causes. Share a specific instance where you successfully resolved an issue, emphasizing your critical thinking and problem-solving skills.

Elaborate on your process for long-range planning, including stakeholder engagement, assessing current needs, projecting future trends, and aligning your plans with organizational goals. Include examples of how your strategic planning has led to successful project implementations.

Explain the steps you take to establish quality assurance measures. Talk about your collaboration with other engineers, the importance of documentation, and utilizing feedback mechanisms to maintain high standards in project delivery.

Discuss the critical nature of security in UC design, including safeguarding sensitive information and ensuring compliance with regulations. Share strategies you have used to integrate security measures effectively into communication systems.

Share your methods for keeping up with industry trends, such as attending conferences, participating in webinars, or being part of professional networks. Highlight how you have applied new knowledge or technologies in your previous roles to drive improvements.

Discuss your approach to mentoring, including specific techniques you use to foster learning and growth. Mention any formal mentorship programs you've participated in or how you’ve informally guided junior colleagues in your previous roles.

Share a detailed account of a challenging project you managed, highlighting the obstacles faced, your leadership approach, and the project outcomes. Focus on how you applied your technical and project management skills to achieve success.

Outline your methods for prioritizing tasks, including how you assess urgency and importance. Provide tangible examples demonstrating your ability to manage multiple projects simultaneously while meeting deadlines effectively.

Discuss the KPIs you believe are crucial for evaluating the success of a UC deployment, such as system uptime, user adoption rates, and the responsiveness of technical support. Explain how you measure these indicators and use the data to drive improvements.