Unit Secretary

At University of Maryland Charles Regional Medical Center (UM CRMC), a Unit Secretary plays an essential role in supporting nursing units by performing various clerical, business, and receptionist duties. This includes managing patient information, ensuring confidentiality, and facilitating smooth communication among healthcare personnel.

To qualify for the Unit Secretary role at University of Maryland Charles Regional Medical Center, candidates must have at least a high school diploma or equivalent. Previous experience in a clerical position is preferred, and knowledge of medical terminology is advantageous.

The work environment for a Unit Secretary at University of Maryland Charles Regional Medical Center is clean and well-lit, making it conducive to productivity. The role involves working primarily in a seated position, with some movement throughout the day to assist with tasks in the nursing units.

Key skills for a Unit Secretary at University of Maryland Charles Regional Medical Center include effective verbal and written communication, proficiency in using computers and office equipment, and the ability to handle patient information confidentially. A knack for problem-solving and basic math skills is also important.

While prior healthcare experience is not strictly required for the Unit Secretary position at University of Maryland Charles Regional Medical Center, it can be beneficial. Candidates with clerical experience, particularly in a medical setting, may have an advantage.

The salary range for a Unit Secretary at University of Maryland Charles Regional Medical Center is between $17.07 and $21.56 per hour, depending on experience and qualifications. Additional benefits details can be found in the UMMS Benefits Guide.

The physical demands of the Unit Secretary position at University of Maryland Charles Regional Medical Center include sitting for approximately 80% of the time, with some walking, standing, bending, and light lifting of reports weighing up to 10 lbs. about 20% of the time.

To handle multiple tasks effectively as a Unit Secretary, prioritize based on urgency and impact. Communicate with the nursing staff regarding deadlines and manage time efficiently. Be open to flexibly adjusting priorities while maintaining a focus on quality service.

In discussing management of sensitive patient information, emphasize your commitment to confidentiality policies and provide a specific example where secure handling of information was critical, showing your understanding of the importance of privacy in healthcare.

Mention any relevant software such as electronic health records (EHR) systems, Microsoft Office Suite, or specific medical office tools you have used. Highlight your willingness to learn new technologies quickly.

Effective communication comes down to clarity and proactivity. Discuss your approach, which may include actively listening, confirming details, using appropriate channels for communication, and ensuring everyone is on the same page regarding patient care.

Approaching a difficult patient or family member requires empathy and active listening. Explain how you would remain calm, seek to understand their concerns, and communicate clearly while trying to de-escalate the situation.

To maintain organization in a fast-paced environment, implement systems such as checklists, prioritize tasks, and use digital or physical organization tools. Share how these strategies keep you focused and improve efficiency.

Patient confidentiality is paramount. Emphasize your commitment to following protocols and training, using secure methods for handling documents, and being vigilant about who has access to sensitive information.

Addressing clerical errors promptly is essential. Discuss the importance of notifying a supervisor immediately, correcting the error according to protocols, and ensuring documentation reflects accurate information while following organizational policy.

Explain that the most important quality for a Unit Secretary is effective communication. This quality ensures smooth operations, fosters collaboration among team members, and ultimately leads to better patient outcomes.

Express your admiration for the mission of UM CRMC, emphasizing your desire to contribute to patient care and the community, as well as your interest in growing in a supportive healthcare environment.