Member Services Professional Intern

Salary: $22.00 HOURLY... Fixed Job Summary: The Member Services Professional Interns will work under the direct supervision of the Coordinators of Member Services and manage the day-to-day member services operations of their respected facility, the Nicholas Recreation Center or Bakke Recreation & Wellbeing Center. This position will assist in the hiring, training, and development of approximately 70 student employees per facility. They will also actively manage the comprehensive campus recreation software, Fusion. Responsibilities: Arranges logistics, provides broad administrative oversight, and implements programmatic changes for one or more recreational programs to efficiently provide a broad range of recreational services to the institutional community. Develops marketing and communication materials for promotion to students, staff, and customers; and assists with recreational program staff recruitment and development. • 25% Coordinates logistics for events and programs • 5% Develops targeted communication plans and materials based on established goals • 15% Identifies, proposes, and implements new or revised operational policies and procedures • 40% Assists in implementing the staffing resource allocation plan including hiring, training, and supervision • 5% Prepares and monitors budgets and purchases expenditures as needed • 10% Engages in the Rec Well professional internship development curriculum, all staff meetings, divisional committees, and other professional development responsibilities and opportunities. Tasks: • Assist in the management of all aspects of Member Services, including staffing/payroll, locker rentals, tours, and membership sales. • Oversight of Member Service forms and recurring membership cancellations, which includes all member inquiries and concerns. • Assist with the overall management of comprehensive campus recreation software, Fusion. • Participate in member recruitment fairs, presentations, and initiatives. • Assist with establishing and implementing short- and long-term goals, strategic initiatives, policies, operating procedures, and assessments related to member services. • Assist in planning and support of Divisional and/or committee events such as Wisconsin Welcome Week activities, student employment events, and NIRSA events which may include some evening and weekend hours. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Required H.S. Diploma Preferred Bachelor's Degree Achieve or advancing towards Bachelor's degree or higher in a related field. Cumulative undergraduate GPA of at least 2.75 Qualifications: A successful candidate in this position would have previous experience: - In a higher education setting for a minimum of one year (Preferred) - Demonstrated communication, leadership, and organizational skills. - Hiring, supervising, and mentoring student employees - Managing merchandise, equipment, and inventories - Customer service experience - Utilizing management software including Fusion, WhenToWork, Connect2Concepts, or Microsoft 365 - Operating recreation, sport, or fitness areas. - Adult & Pediatric First Aid, CPR, AED certification or ability to attain it within the first 30 days of start date. Work Schedule: Typical schedule is Monday-Friday 8:00am-5:00pm with occasional evenings and weekend shifts. Work Type: It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. Appointment Type, Duration: Terminal appointment. This position has the possibility to be extended based on need and/or funding. Additional Information: - Academic year internship is limited-term employment lasting 9 months or 1,040 total hours - Internship employment dates are approximate and will run mid-August 2024 through mid-May 2025 - Intern will be compensated at a rate of $22/hour for an average of 30 hours/week - Intern will be allotted time off for university breaks (approximately four weeks unpaid) - Continuing Education funds of $1,500 included - Housing, benefits, and health insurance not included University Recreation & Wellbeing: Rec Well is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing. About the University of Wisconsin-Madison: Since its founding in 1848, the University of Wisconsin-Madison campus has been a catalyst for the extraordinary. As a public land-grant university and prolific research institution, our students, staff, and faculty members partake in a world-class education and solve real-world problems. With the Wisconsin Idea as our guiding principle, we're not only changing the 936 acres we call home-Badgers are also creating a better future for Wisconsin, the nation, and the world. About the City of Madison: With a population of 255,000, Madison, WI has small town feels and big city amenities. Known for its natural beauty, recreational opportunities, and thriving social scene, Madison boasts impressive numbers. Nestled on an isthmus between 15,000 acres of lakes and an extensive network of 270+ parks and 200+ miles of biking trails. Madison is one of only five platinum-level bike cities, home to 370 restaurants, shops, and exceptional art institutions. The city is consistently recognized as a great place to live: #1 Top 100 Best Places to Live - Livability.com, 2022 #1 Cities with the Best Work-Life Balance - smartasset.com, 2020 #1 Best Hospitals in Wisconsin - U.S. News & World Report, 2020 #2 Best Cities for Bikes - peopleforbikes.org, June 2020 #2 Happiest Cities in America - menshealth.com, December 2020 #2 Best Cities for Millennials - rent.com, September 2020 #2 Best Places for Outdoor Enthusiasts to Live and Work - smartasset.com, October 2020 #4 Fittest City in the U.S. - ACSM American Fitness Index, 2020 #4 Best Places to Live for Quality of Life - US News, 2021 How to Apply: Please click the "" button to begin the application process. As part of the application process, you will be required to upload a current resume, a cover letter addressing your work-related experience and qualifications related to this position, and three professional references. Position will remain open until filled. Priority deadline for review is March 1, 2024. Contact: Cameron Theisen cameron.theisen@wisc.edu 608-262-8809 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Recreation Program Coordinator(AE039) Department(s): A80-RECREATION & WELLBEING/BAKKE MEMBER SERVICES Employment Class: Temporary Employment Job Number: 292885-CL The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department