Store Manager - Westfield Valley Fair

As a Store Manager at UNTUCKit, you will be responsible for overseeing daily operations, training and developing team members, managing inventory, and delivering exceptional customer service. You will also analyze sales and expense reports, ensure operational compliance, and attract and retain a diverse team of skilled professionals.

To excel as a Store Manager at UNTUCKit, you should have proven experience in retail management, outstanding communication and interpersonal abilities, and strong business acumen. A BS/BA in business administration or a relevant field is preferred, along with proficiency in multi-channel POS systems and Apple technology.

The culture at UNTUCKit is built around core values such as kindness, collaboration, and fun. As a Store Manager, you’ll promote these values within your team, creating an engaging work environment that inspires and motivates employees to achieve their best while serving customers.

UNTUCKit is committed to personal development and offers various training opportunities, including resources through UNTUCKit University. As a Store Manager, you'll partner with your supervisor to enhance your skills, ensuring you and your team are equipped to succeed daily.

As a Store Manager at UNTUCKit, you can expect a comprehensive benefits package that includes health care plans, a retirement plan (401k), life insurance options, paid time off, and wellness resources. These benefits are designed to promote both your health and financial well-being.

To prioritize tasks effectively as a Store Manager, consider using a method like the Eisenhower Matrix to distinguish between what's urgent and important. Focus on tasks that align with store goals and enhance team performance. Communicate clear priorities to your team to ensure everyone is aligned.

Handling difficult customers requires patience and excellent communication skills. Listen to their concerns without interrupting, empathize with their situation, and work towards a solution that satisfies them, all while maintaining the store's policies. This demonstrates exceptional customer service and builds trust.

I motivate my team by recognizing their achievements, providing opportunities for growth, and fostering a supportive environment. Regularly communicating goals and celebrating successes helps create a positive atmosphere where team members feel valued and inspired to perform.

In my previous roles, I utilized efficient inventory management systems to track stock levels, analyze sales trends, and forecast future needs. Understanding how to manage inventory effectively minimizes waste and ensures that the store operates smoothly.

To ensure compliance with operational standards, I regularly conduct audits, review store policies, and provide training for team members. Creating a culture of accountability helps everyone understand the importance of compliance in achieving store goals.

One successful sales initiative I implemented involved a seasonal promotion tailored to customer preferences, accompanied by team training on upselling techniques. The promotion boosted customer engagement and resulted in a significant increase in sales during that quarter.

Managing staff scheduling requires effective communication and flexibility. I utilize scheduling software to organize shifts based on peak hours, employee availability, and workload demands, ensuring adequate coverage while accommodating individual team member needs.

I emphasize hands-on training and continuous learning. Using resources like UNTUCKit University, I provide structured training programs, mentorship opportunities, and encourage team members to share knowledge, creating an environment that prioritizes professional growth.

Staying updated on retail trends involves regularly reading industry publications, attending conferences, and networking with other professionals in the retail sector. This knowledge helps inform strategies and keeps the store competitive.

I'm excited about the Store Manager opportunity at UNTUCKit because of the company’s strong commitment to core values and personal development. Being part of a team that prioritizes customer engagement, teamwork, and fun in the workplace aligns perfectly with my professional ethos.