Keyholder (PT) - Short Pump Town Center

As a Keyholder at UNTUCKit, you play a vital role in ensuring the smooth operation of the store. Your responsibilities include providing exceptional customer service, training team members, and creating a welcoming atmosphere. You will also assist with opening and closing the store and maintain a tidy sales floor.

To become a Keyholder at UNTUCKit, you need previous management or supervisory experience within a retail environment. A high school diploma is also a requirement. Strong customer service skills and the ability to work flexible retail hours are essential for this role.

Yes! The Keyholder role at UNTUCKit is a part-time opportunity, allowing you to work a flexible schedule. You'll have the chance to manage store operations while balancing other commitments.

UNTUCKit provides comprehensive training for Keyholders, including UNTUCKit University courses, which focus on product knowledge, sales techniques, and customer service excellence to ensure that you're fully equipped to represent our brand.

UNTUCKit's core values for the Keyholder position are to Be Kind, Own It, Work Together, Communicate, Mentor, and HAVE FUN! These values are integral to our culture and guide our daily interactions with customers and team members.

Definitely! Flexibility with your schedule is key for the Keyholder position at UNTUCKit. We appreciate candidates who are available to work during retail hours, including evenings, weekends, and holidays.

As a Keyholder at UNTUCKit, you will enjoy a range of perks including a retirement plan (401k), paid time off, wellness resources, and a casual working environment. You'll also benefit from our training and development programs.

In your response, focus on your ability to prioritize customer satisfaction, share examples of previous experiences where you provided excellent service, and explain how you would ensure that every customer leaves happy.

Share a specific instance where you inspired your team through recognition, setting performance goals, or by creating a positive work atmosphere. Highlight the outcome to show your impact.

Discuss practical strategies like organizing merchandise, ensuring team members have designated cleaning tasks, and implementing regular visual checks throughout your shift.

Address your conflict resolution strategies, emphasizing communication, active listening, and the importance of mediation to solve issues amicably in a retail setting.

List qualities such as leadership, strong communication skills, adaptability, and a customer-first mindset. Support your answer with examples demonstrating these traits.

Share how each core value guides your behavior at work, giving specific examples of when you’ve exemplified kindness, ownership, teamwork, communication, mentorship, or fun.

Highlight your knowledge of the brand’s history, key products, and what makes them stand out in the retail industry. Display enthusiasm for the brand's philosophy and commitment to customers.

Provide a detailed example illustrating how you recognized a customer's needs, went the extra mile, and the positive outcome that resulted from your actions.

Discuss methods you would use to keep the team updated, such as regular meetings, using internal communication tools, and encouraging team involvement in learning about new products.

Share your approach to time management and organization. Describe specific tasks you might prioritize and any systems you use to ensure smooth operations during these critical times.