Keyholder (PT) - Stanford Shopping Center

As a Keyholder at UNTUCKit, your main responsibilities include creating an engaging work environment, maintaining high customer satisfaction, assisting with product information, opening and closing the store, and collaborating with team members to ensure excellent service. You’ll also facilitate UNTUCKit University training and contribute to store decisions based on customer feedback.

To qualify for the Keyholder position at UNTUCKit, candidates should have prior management or retail experience, a high school diploma (BA/BS preferred), strong communication skills, and a basic understanding of sales principles. Proficiency in Apple products and Omni-channel POS systems is also important for success in this role.

UNTUCKit supports its Keyholders through a casual working environment, flexible hours, training and development programs, and wellness resources. As a part of our team, you’ll also receive feedback on your performance, allowing for continuous improvement and growth.

The work schedule for a Part-Time Keyholder at UNTUCKit is flexible and may include shifts during the day, evenings, weekends, and holidays. Hours will vary to accommodate the needs of the store and provide optimal service to our customers.

The pay range for the Keyholder position at UNTUCKit is between $22 to $24 per hour. In addition to competitive pay, we offer benefits such as a 401k retirement plan, paid time off, and opportunities for personal growth and development.

Handling a difficult customer requires patience and empathy. Start by listening to their concerns without interruption, acknowledge their feelings, and express a genuine desire to help. Offer solutions or alternatives, ensuring the customer feels valued and respected throughout the interaction.

To motivate my team, I would focus on fostering a positive work environment through recognition, open communication, and team-building activities. I believe in setting achievable goals and providing constructive feedback to encourage collaboration and celebrate successes together.

I am excited about the opportunity to work at UNTUCKit because of its commitment to exceptional customer service and team engagement. I admire the brand's ethos and would love to contribute to creating a fun, relaxed shopping environment while leading a motivated team.

One memorable experience involved assisting a customer who was unsure about their purchase. I listened actively, asked questions to understand their needs better, and provided personalized product recommendations. Ultimately, they left thrilled with their purchase, and I felt a sense of accomplishment in making their shopping experience enjoyable.

Excellent sales service means understanding the customer’s needs, providing informed recommendations, and ensuring a positive shopping experience from start to finish. It’s about being proactive, responsive, and creating genuine connections with customers to foster loyalty and satisfaction.

Maintaining a visually appealing store requires regular organization and attention to detail. I would schedule tasks for tidying the sales floor, rotating displays, and consistent replenishment of stock. Additionally, I’d encourage team members to contribute their ideas for merchandising to keep the store vibrant and inviting.

During busy periods, prioritizing tasks involves assessing immediate customer needs and addressing them first. I would delegate duties among team members and focus on critical tasks, such as customer service, restocking, and ensuring all areas are clean and welcoming for customers.

I have experience training new employees by providing them with comprehensive orientation, pairing them with seasoned team members for shadowing, and facilitating ongoing learning through role-playing scenarios. I believe mentoring is crucial to their success and helping them feel part of the team.

Contributing to UNTUCKit’s core values involves embodying the principles of teamwork, kindness, and fun in every aspect of my role. I’d lead by example, encourage open communication, and foster a positive atmosphere that reflects our values both with customers and other team members.

Omni-channel POS systems refer to sales processing systems that integrate various sales channels, providing a seamless shopping experience for customers. This allows transactions to occur smoothly whether customers are shopping online or in-store and enables us to manage inventory efficiently across all platforms.