Sales Associate - SouthPark - job 2 of 2

As a Sales Associate at UNTUCKit, your main responsibilities include providing exceptional customer service, maintaining high levels of customer satisfaction, assessing customer needs, and offering information about our products. You will also create a fun shopping environment, ensure the sales floor is tidy, and actively contribute your feedback to brand decisions.

To be considered for the Sales Associate role at UNTUCKit, candidates should have prior customer service experience, a basic understanding of sales principles, and solid communication skills. A high school diploma is necessary, while a BA/BS degree is a plus. Familiarity with Apple technology and Omnichannel POS systems is also beneficial.

Sales Associates at UNTUCKit should be prepared for flexible scheduling, which may include working evenings, weekends, and holidays. Typically, shifts may be around 5 hours or more, depending on the store's needs. The ability to dependably open and close the store is also expected.

UNTUCKit's core values, which are integral to the Sales Associate position, include being kind, owning your role, working collaboratively, communicating openly, mentoring peers, and, most importantly, having fun! These values create a positive work culture and ensure a fulfilling experience for both employees and customers.

As a Sales Associate at UNTUCKit, you can expect a variety of benefits, including a retirement plan (401k), paid time off for vacations, sick leave, and public holidays. Additionally, opportunities for training and development are available, along with wellness resources to support your wellbeing.

When prioritizing tasks as a Sales Associate, it’s essential to focus on customer needs first. Ensure that all customers are being attended to, then organize the sales floor and stockroom. Efficient time management will help balance customer service with operational responsibilities.

In handling a difficult customer, it's critical to remain calm and composed. Listen actively to their concerns, empathize, and offer a solution that addresses their issue, demonstrating your commitment to exceptional customer service.

To learn about a new product or service, I take the initiative to read up on its features and benefits, attend any training sessions, and ask colleagues or management for insights. This helps me provide accurate information to customers confidently.

Engaging customers can start from a friendly greeting, then asking open-ended questions to understand their preferences. Offering personalized recommendations and ensuring they feel comfortable will enhance their shopping experience.

Effective communication with my team involves regular informal check-ins, sharing updates on sales performance, and being open to feedback. Using collaborative tools to keep everyone in the loop is also beneficial.

When setting sales goals, it's important to make them realistic and attainable while also challenging. It's beneficial to consider past sales data, team objectives, and personal abilities to foster motivation and maintain accountability.

In a short-staffed situation, I would prioritize urgent tasks - keeping customers happy by managing their needs first, while fulfilling operational duties as effectively as possible. Team collaboration and clear communication about roles can also help.

I admire UNTUCKit's commitment to creating a unique shopping experience and its positive work culture. The opportunity to work with a team that prioritizes customer satisfaction resonates deeply with my values.

A successful sale often comes from understanding a customer’s needs. I once helped a customer find the perfect outfit for an event by asking insightful questions and suggesting items based on their preferences, leading to a gratifying and successful sale.

To maintain a fun work environment, I would promote team bonding activities, share positive customer experiences, encourage celebrating team achievements, and maintain a positive attitude, all of which enhance morale and create an enjoyable workplace.