Project Manager, Call Center Operations

About the Role:

We are looking for a Project Manager in our Phoenix office to support Call Center Operations. This person will take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. We are looking for a self-starter who is excited by a fast-paced environment and collaborating with multiple teams.

What You’ll Do:

• Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
• Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
• Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks 
• Utilize your excellent organizational and time management skills to ensure projects remain on schedule
• Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership

What We Look For: 

• 2+ years of project management experience required
• Google Suite proficiency preferred
• Experience in a startup, fintech, or fin-serv call center environment
• Responsible for updating the company's knowledge base system as well as updating policies and procedures
• Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes 
• Adapt and institute project management structures and systems that enforce accountability for project execution, but are flexible enough to function within our extremely fast paced environment
• Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
• Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations
• Immerse yourself in our operations in a fast-paced, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and processes
• Excellent interpersonal, written communication, process mapping, and presentation skills
• Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
• Proficiency in agile project management and issue-tracking software. Jira knowledge required

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

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