Job details

IT Support Technician

Upgrade is a leading fintech company providing innovative financial products and services. We are seeking an IT Support Technician to enhance our team, ensuring effective IT support and contributing to our collaborative culture.

Skills

Client application installation
Troubleshooting hardware and OS
Device management experience
Ticketing standards familiarity
Audio and Video conferencing troubleshooting

Responsibilities

Provide configuration and troubleshooting support for Mac OS and Windows environments.
Resolve infrastructure issues related to email, printers, networks, and video conferencing.
Track and maintain IT assets in the San Francisco office.
Support audio visual equipment and video conferencing setups.
Perform technical onboarding for new employees.
Provide end user support for G Suite.
Support ongoing IT projects.

Education

Relevant technical certifications
Associate or Bachelor's degree in a related field preferred

Benefits

Competitive salary and stock option plan
100% medical, dental, and vision insurance coverage
Flexible PTO
Learning stipend for personal development
Paid parental leave
Health & wellness initiatives

To read the complete job description, please click on the ‘Apply’ button

Upgrade Glassdoor Company Review

3.8

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CEO of Upgrade

Renaud Laplanche

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By Upgrade

Come join us if you like to tackle big problems and make a meaningful difference in people's lives. Our goal is to reduce or eliminate fees on everyday transactions and make credit more affordable for millions of families across America. We’ve alr...

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FUNDING

Series C

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE