Junior IT Support Specialist

We are looking to hire a Junior IT Support Specialist who will be responsible for providing technical assistance and support related to cloud-based infrastructure as well as hardware and software. This role involves responding to queries, diagnosing issues and implementing solutions.

This is a hybrid role (3x/week)  based in St Petersburg, Fl.

About Us

Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG , Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)

Culture:

Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: 

Customer 1st 

Respect & Dignity 

Accountability & Empowerment 

Honestly & Positivity 

We're Here To Win

Do Good & Give Back

• Bachelor's degree in Information Technology, Computer Science, or a related field would be an asset
• Proven experience as a help desk technician or other IT support role.
• Excellent diagnostic and problem-solving skills.
• Knowledge of internet security and data privacy principles.
• Experience in troubleshooting Window and/or MacOSFamiliarity with help desk software such as Jira.
• Outstanding organizational and time-management skills.
• Strong communication skills and customer-oriented attitude.

• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Conduct remote troubleshooting.
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Assist with the setup and maintenance of user accounts and permissions.
• Maintain accurate records of all IT issues and resolutions in the help desk system.
• Assist in the deployment of new applications and upgrades.
• Provide training and support to end-users on various applications and systems.
• Collaborate with other IT team members on projects and initiatives.
• Ensure the security and privacy of networks and computer systems.
• Stay updated on the latest technology trends and advancements.

This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our HR team

Meet with the hiring manager and other members of the team

Culture meeting with members of the Sign in Solutions team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.