Urgent Care Reception/Check in- Apple Valley, MN

Department: 62196600 AHG Urgent Care Apple Valley
Shift: Day/Evening (United States of America)
Hours: 24
Contract: Non-Union
Weekend Rotation: Every Other
Job Profile Summary: Responsible for greeting and welcoming patients in person or over the phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:

Principle Responsibilities

• Greets and welcomes patient in person or by phone.
  • Performs registration process.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May schedule appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • May obtain prior authorization before date of service and provides notification if unable to complete.
  • Collect co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.
  • Obtain signatures from patients as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• May operate a multi-phone system which would including transferring calls, handling messages and paging.
• Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 0 to 2 years of clerical or business environment experience preferred and
• 0 to 2 years of medical terminology knowledge preferred and
• 0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

Urgent Care Hours:

• Monday-Friday 8am-8pm
• Saturday and Sunday 8am-8pm
• Holidays Hours vary
• Shifts are a mix of 6 or 12 hours and includes one weekend day every other weekend. Schedules will repeat every two weeks.

This position is a mixture of days, evenings, weekends, and holidays. At times may be floated to other Urgent Care locations within 20 miles of Apple Valley.