Job details

IT Help Desk Support Specialist

USA Clinics Group is growing and looking to add an IT Help Desk Support Specialist to our team! As an IT Help Desk employee, you would be responsible for managing incoming help desk tickets and calls from 80+ clinics across the country. The person filling this role should be able to assist employees with IT issues in the office or questions on how to use IT systems, such as Internet connectivity issues, Printing, Apple Enterprise applications, etc. This person should be highly organized and able to prioritize tasks based on level of importance. Experience with multiple desktop operating systems, such as Windows, MacOS and Ubuntu Linux, is a big plus.

Responsibilities:

Assisting offices in multiple states to ensure that computers and networking are in place
Working closely with corporate support teams
Managing multiple projects
Working with senior management to support the execution of company strategy
Assisting with the integration of new locations, as added
Providing IT support for the whole team
Additional duties as assigned

Must be fluent in English and Spanish
Strong knowledge of computer systems
1-2 years of Office 365 experience preferred
Associates Degree in IT or other related fields required, new grads are welcome to apply!
Ability to work both individually and as a member of a team
Functional knowledge of remote access, networking, Apple mobile device management, and PC configuration
Proven high level of problem solving, critical thinking and implementation skills

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About IT Help Desk Support Specialist, USA Clinics Group

Looking for your next adventure in the IT world? USA Clinics Group is on the hunt for an enthusiastic IT Help Desk Support Specialist to join our ever-growing family! Imagine being the go-to tech guru for over 80 clinics, helping employees tackle everything from pesky Internet connectivity issues to managing Apple Enterprise applications. Your role will be crucial in keeping our team running smoothly, and your skills in various desktop operating systems like Windows, MacOS, and even Ubuntu Linux will be put to good use! In this position, you won’t just be answering calls; you’ll also manage help desk tickets, prioritize tasks based on urgency, and collaborate with our corporate support teams. With responsibilities that range from facilitating the integration of new locations to providing comprehensive IT support, no two days will be the same. A strong background in computer systems, coupled with 1-2 years of Office 365 experience, will really set you apart! We require candidates to hold an Associates Degree in IT or a related field, but don't worry—new graduates are more than welcome to apply! A knack for problem-solving, excellent critical thinking abilities, and the drive to work both independently and in a team environment will lead to your success. Plus, fluency in English and Spanish will give you an edge in our diverse workplace. So, are you ready to take the plunge into a fulfilling role with USA Clinics Group?

Frequently Asked Questions (FAQs) for IT Help Desk Support Specialist Role at USA Clinics Group

What are the primary responsibilities of an IT Help Desk Support Specialist at USA Clinics Group?

As an IT Help Desk Support Specialist at USA Clinics Group, your primary responsibilities will include managing incoming help desk tickets and supporting calls from various clinics nationwide. You will assist employees with IT-related queries, troubleshoot connectivity issues, and provide guidance on using Apple Enterprise applications. Furthermore, you'll work closely with corporate support teams and be involved in multi-state office assistance, integration of new locations, and occasional project management.