Front Office Lead

As the Front Office Lead at Stonehaven Dental, you'll oversee a variety of important tasks. Primarily, you will assist the Doctor and Practice Manager by ensuring that our Business Associate team maintains high standards of care. You’ll also be involved in the training and development of team members, managing patient referrals, verifying insurance, and ensuring seamless communication of financial obligations to patients.

To apply for the Front Office Lead role at Stonehaven Dental, candidates should possess at least a high school diploma. Essential skills include strong communication abilities and a willingness to learn and grow within the company. Additionally, successful candidates must pass a background check and a drug screening as part of our hiring process.

Working as the Front Office Lead at Stonehaven Dental comes with a range of benefits that include medical, dental, and vision insurance after 60 days of employment. Other perks include life insurance, flexible spending accounts, paid time off, and employee stock ownership plans. We also offer professional development assistance, free continuing education opportunities, and a supportive employee assistance program.

In the Front Office Lead role at Stonehaven Dental, you play a crucial part in fostering an exceptional patient experience. You'll ensure that front office operations run smoothly, that insurance verifications are done accurately, and that patients are communicated with professionally and compassionately. Your leadership will create an environment where both patients and staff feel valued and supported.

At Stonehaven Dental, the work culture is centered around caring for everyone and building strong relationships. As the Front Office Lead, you will be part of a warm and collaborative team that values expression of gratitude and sharing abundantly. Our environment is designed to support your professional development while ensuring that patient care is always at the forefront.

In your response, highlight specific leadership roles you have held in the past, emphasizing your experience in training team members, maintaining high standards of patient care, and managing day-to-day operations. Provide examples where your leadership positively impacted the team or patient experience.

Describe your approach in high-pressure situations, emphasizing your communication skills and your ability to remain calm. Share specific examples of how you’ve successfully navigated similar challenges while ensuring patients feel heard and valued.

Discuss methods such as implementing checklists, regular team meetings, and continuous training to ensure everyone is aligned and understands their roles. Highlight experiences where you've streamlined processes for better efficiency and patient outcomes.

Explain your approach to verifying insurance, maintaining accurate records, and communicating necessary information with patients clearly. Share any past experiences that demonstrate your attention to detail and organization in managing insurance claims.

Reflect on your passion for patient care and how the front office is integral to creating a positive experience. Share your experiences that fueled your interest in this field and your commitment to supporting both the team and patients.

Talk about your organizational skills and methods for prioritizing tasks such as using task lists, setting deadlines, and collaborating with your team. Share an example of a time when effective prioritization led to successful outcomes.

Provide a brief story of a specific instance where you mentored a new hire, emphasizing your training techniques and the development of the new employee. Highlight the positive results for the team and patient care.

Discuss your approach to conflict resolution and communication with staff and patients. Provide an example of a scheduling conflict you've resolved, demonstrating your problem-solving skills and commitment to service.

Articulate the importance of clear and effective communication in ensuring patient satisfaction, team collaboration, and operational efficiency. Share examples that showcase your communication strategies in previous roles.

Explain your commitment to professional development through continuous education, attending workshops, or participating in industry discussions. Share specific resources or networks that you follow to stay informed on best practices.