Job details
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User Support II - Hybrid
Overview:
Responsibilities:
Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®. Learn more at www.cpicardgroup.com.
The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic. Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning and social distancing measures as a few examples of our commitment to the safety and health of our workplaces. We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary.
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
#HP
The Service Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others.
The CPI Service Desk Technician focuses primarily on ticket resolution, improving CPI Card Group’s service delivery, and increasing end-user satisfaction.
The Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Diagnose technical problems with networks, applications, and cloud systems.
- Clearly, communicate the problem solving/support process with end users via a ticketing system.
- Delegate and engage the appropriate resources to ensure issue resolution.
Desired Skills:
- Passion for enriching the lives of others through the resolution of end-user issues
- Customer-centric view on delivering service and support.
- Experience as a help desk technician or customer support role.
- A tech-savvy individual with a passion for life-long learning.
- Clear communication skills.
- Calm demeanor in times of high workload.
Requirements:
- Excellent written and oral communication skills; comfortable presenting ideas and concepts
- Ability to work independently and proactively
- Excellent project management skills
- Must be detail oriented and able to multi-task
- Capable of thinking tactically and strategically
- Strong ‘doer’ mentality; ability to drive ideas from concept to completion
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
- Elementary English proficiency communication skills necessary
Education requirements:
- High school diploma
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Company Overview:
CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is certified by one or more of the payment brands: Visa, Mastercard®, American Express and Discover®. Learn more at www.cpicardgroup.com.
The health and safety of our employees continues to be a top priority at CPI Card Group as we face the challenges associated with the COVID-19 pandemic. Across our production and fulfillment facilities we have implemented procedures such as enhanced cleaning and social distancing measures as a few examples of our commitment to the safety and health of our workplaces. We also continue to monitor federal, state and local health and safety guidelines and requirements to adjust our procedures as necessary.
Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.
CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.
#HP
CPI Card Group Glassdoor Company Review
Scott Scheirman
4.0
CPI Card Group DE&I Review
No rating
CEO of CPI Card Group
Approve of CEO
With more than 20 years of experience as a trusted partner to financial institutions, CPI Card Group® is a leading provider in payment card production and related services, offering end-to-end credit, debit, and prepaid payment solutions delivered...
3 jobsINDUSTRY
TEAM SIZE
LOCATION
DATE POSTED
August 4, 2023
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