Revenue Operations Manager

About Userlane

Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. 

Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.

If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.

About the role

As a member of the Revenue Operations team at Userlane, you will play a pivotal role in elevating our sales, marketing, and customer success functions. Effective revenue operations are crucial for optimizing our enterprise go-to-market strategy, ensuring seamless execution while driving revenue growth. You'll collaborate closely with cross-functional teams to align processes and systems, enabling efficient and effective execution of business strategies.

Your main goal: Operational excellence across Userlane’s GTM function.

• Work with the Team Lead of Revenue Operations on implementing strategies to streamline operations across sales, marketing, customer success, and other departments.
• Take over housekeeping tasks that are key to the success of the GTM function such as ensuring effective pipeline management and data hygiene in the CRM, calculating commissions, etc. Manage and optimize the use of go-to-market technology tools (including Salesforce), support users in resolving issues and requests, and ensure tool adoption.
• Build reports and dashboards in Salesforce and analyze data to provide actionable insights that drive decision-making and improve operational efficiency.
• Continually assess and refine processes to increase productivity and effectiveness, setting and monitoring KPIs to evaluate success and identify areas for improvement.
• Work closely with sales, marketing, and customer success teams to ensure alignment and help them achieve shared objectives.

• You bring 2+ years of hands-on experience in sales operations or revenue operations roles within the B2B SaaS industry.
• Experience in the administration of Salesforce and other go-to-market tools. Certifications are a plus. 
• Proven ability to manage and analyze data using Google Sheets and Excel and data visualization tools like Tableau or PowerBI.
• Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
• Excellent project management, communication, and presentation skills. 
• Ability to manage multiple projects and stakeholders simultaneously and thrive in fast-paced environments.
• Fluency in English.

• Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
• Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
• Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics. 
• Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure

Ready to make an impact? We can’t wait to meet you!